Misa Smith
Sparks,NV
Summary
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
8
8
years of professional experience
Work History
Operations Coordinator / Associate Program Manager
Toast
03.2021 - Current
- Product launch stake holder and order management specialist for 4 product launches
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Boosted productivity by establishing effective communication channels between departments.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Provided direction and guidance to internal teams in order to achieve targets.
Lead Server/Associate Manager
Granite Bistro
11.2018 - 03.2020
- Managed high volume dining periods with guest counts as large as 30 with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Behavioral Skills Specialist/Rehabilitation Supervisor
Looking Glass Non-Profit
10.2016 - 07.2018
- Assisted in developing strategic plan that aligned with long-term patient goals.
- Developed training materials to enhance staff proficiency and productivity.
- Facilitated workshops for patient care development and lifelong skill building
Education
UX/UI
CareerFoundry
Remote04-2025
Project And Program Management
Google Coursera
Remote01-2023
SSGI - SCRUM Master
Remote10-2022
Bachelor of Arts - Sociology
University of Oregon
Eugene, OR06.2016
Skills
- CRM systems: SalesForce & NetSuite
- Data Management and Migration
- Google Suite: Slides, Sheets, Docs, Data Studio(Looker)
- Project Management Tools: Monday, ASANA, Google, JIRA
- Visual tools: Figma, Canva
- Conflict Resolution, Negotiation
- Agenda Development & Planning
- Risk Management
- Stakeholder Management
- Process Management and improvement
Key Accomplishments
Program Manager/Junior Product Manager - Android Systems Security Compliance, 02/01/23 - 12/01/24.
Projected annual savings of ~$100,000, 500 Impacted Customer Locations, 6,000 devices brought to compliance
Timeline
Operations Coordinator / Associate Program Manager
Toast
03.2021 - Current
Lead Server/Associate Manager
Granite Bistro
11.2018 - 03.2020
Behavioral Skills Specialist/Rehabilitation Supervisor
Looking Glass Non-Profit
10.2016 - 07.2018
UX/UI
CareerFoundry
Project And Program Management
Google Coursera
SSGI - SCRUM Master
Bachelor of Arts - Sociology
University of Oregon
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