M. Isaiah Gonzales
Rio Rancho,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
System Analyst/Subject Matter Expert
IT Contractor
Santa Fe, NM
08.2022 - 08.2023
- Member of Tyler Munis ERP Upgrade team
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Drafted project construction schedule and updated as job progressed.
- Checked software programs for usability, functionality and design issues.
- Reviewed user software error reports submitted to technical support representatives for diagnosis and evaluated merits of developing studies to better understand underlying causes.
- Produced test scripts for new automated software testing rounds.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Updated software documentation and user guides to align with current features and comply with best-practice standards.
- Designed simulation tests focusing on common user applications and unlikely cases, advising development team of current configuration performance limitations.
- Conducted presentations and training sessions for employees based on daily procedures.
- Created tests, exercises and role-plays for courses to verify competency.
Director/Camera Operator
Sports Primo
Rio Rancho, NM
08.2020 - 05.2023
- Supervised and coordinated work of camera crew members.
- Remained composed, polished and highly productive, even during moments of extreme stress to achieve optimal results.
- Prepared cameras and tested angles and camera movements to capture quality footage
- Properly edited all raw footage before broadcasting footage on television.
- Tested, maintained and repaired equipment, keeping in excellent working condition.
- Interviewed players and coaches to provide fans with team insights.
- Provided scores and stats to 4,000 followers for various sports.
Auto Collision Estimator
Oka's Autobody
Waipahu, HI
10.2019 - 06.2020
- Reviewed factual information to determine costs to repair applicable damages.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Took photographs and wrote detailed summaries to document damage.
- Calculated damage and claim values with CCC Intelligence Solutions
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
- Conducted final quality control check of vehicles prior to customer delivery.
Service Parts Technician
City of Santa Fe
Santa Fe, NM
10.2018 - 10.2019
- Supported service department by expertly pulling parts, updating records and daily reports of fuel
- Received and stocked incoming merchandise, arranging items in correct locations.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Followed appropriate safety procedures for transporting dangerous goods.
- Transported material to correct locations and documented inventory changes.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Participated in physical inventory counts to keep information accurate and current.
Education
High School Diploma -
V. Sue Cleveland High School
Rio Rancho, NM05.2015
Skills
- Data Analysis
- Program Evaluation
- Process Analysis
- MS Office
- Writing Test Scripts
- Training and Onboarding
- Workload Management
- Tyler Munis ERP
- Compliance Monitoring
- Project Development
- Document Management
- Productivity Improvement
- Schedule Management
- Project Tracking
References
Upon Request
Timeline
System Analyst/Subject Matter Expert
IT Contractor
08.2022 - 08.2023
Director/Camera Operator
Sports Primo
08.2020 - 05.2023
Auto Collision Estimator
Oka's Autobody
10.2019 - 06.2020
Service Parts Technician
City of Santa Fe
10.2018 - 10.2019
High School Diploma -
V. Sue Cleveland High School
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