Summary
Overview
Work History
Education
Skills
Interests
Leadership & Activities
Awards
Timeline
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Misbahullah Mirza Baig

Irving,Tx

Summary

Offering strong analytical and communication abilities, eager to learn and grow in technical support environment. Brings solid understanding of problem-solving techniques and customer service principles. Ready to use and develop technical troubleshooting and customer service within different sectors of knowledge. Highly ambitious headworker who plans to build a successful business one day.

Overview

2
2
years of professional experience

Work History

Customer Service

Massoft INC
04.2024 - Current
  • Provided remote customer supports clients of a IT consulting firm, helping with technical problems, inquiries, and services that needed attention
  • Communicated effectively with both my peers and people through email, phone, and chat to ensure requirements and satisfaction was met
  • Collaborated with teams and others to resolve complex problems while addressing ongoing internal problems
  • Managed collaboration and records of interactions along with problems that needed to be addressed
  • Assisted clients with redirecting them to staff, troubleshooting, and basic support and recommendations for services
  • Refined in helpdesk, powerpoint, excel, and services remotely
  • Ensured a positive client experience with a solution based approach to ensure customer satisfaction

Team Member

Shake Shack
Tx
06.2023 - 08.2023
  • Delivered excellent customer service by ensuring orders were taken care of, customer payments, and addressing needs in a fast paced environment.
  • Trained 3 new employers regarding the different stations in Shake Shack, wants and needs, customer values, and communication.
  • Prepped food and beverages while adhering to company standards with accuracy and speed.
  • Maintained a clean and healthy environment where communication was built off to streamline operations during peak hours.
  • Sponsored food trucks and local events successfully by packaging, cooking, and delivering food with high accuracy and efficiently.

Server/Customer Service

Po-Boys of Euless
Tx
04.2023 - 06.2023
  • Oversaw a variety of orders while re-stocking, talking to customers regarding their wants and needs along with overseeing the cashier section
  • Successfully helped in allowing customers to be greeted to a friendly and outgoing environment to ensure trust and a comfortable restaurant/workplace.
  • Listed problems along with asking for customers reviews to better review our shortcomings and understand how to benefit off of it
  • Multi-tasked effectively while delivering a variety of orders and ensuring customer controllability - during busy Hours
  • Communicated clearly with different people and services, fostering a healthy environment where people feel comfortable
  • Flexible and came in during busy hours and sometimes weekends to help if available
  • Calm and Tranquil during busy hours to ensure a good work environment
  • Coordinated well along with building relationships with customer

Education

High School Diploma -

Uplift North Hills Preparatory
Irving, Tx
06.2026

Skills

  • 41 GPA, National Honors-Society, AP Classes, MSA (Muslim Students Association), Badminton club, DECA, All IB & Honor Classes, Powerlifting Club, Business Club- Treasurer
  • Languages: Proficient in Hindi and Urdu; Intermediate Spanish; Excellent English
  • Customer communication: Patient, friendly, and capable of effectively assisting and communicating with various individuals and resolving issues
  • Remote communication while being experienced in applications like Powerpoint, Microsoft Word, Excel, etc
  • Help Desk Support and Troubleshooting problems
  • Attention to detail with refinement
  • Experienced with Chat and Email etiquette
  • Problems and Multitasking: Quick thinker along with resolving issues effectively while managing other tasks and responsibilities
  • Well-Organized and have good time management during shifts even if its busy
  • Excellent communication and socialization with others for trust and tasks
  • Hardworking and diligent with team whilst working together in workplace to get tasks done efficiently
  • Flexible with work and time
  • Strong verbal skills, sociable, and friendly
  • Customer service improvement

Interests

  • 3D Printing
  • Digital Art and Animation
  • Interior Design
  • Artificial Intelligence (AI) and Machine Learning
  • Creative Writing
  • Photography
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Business
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Crafting and DIY Projects
  • Video Game Design
  • Video Gaming
  • Personal Development and Self-Improvement

Leadership & Activities

  • Coding Club Outreach Coordinator: Managing/ed a coding club with a significant role of gathering influential people, finding certified lessons and projects regarding coding, building powerpoints and info in order to get people informed regarding coding.
  • Business/Investment Club- Treasurer: Managed club budget, planned events, decision making, and solutions to problems
  • Successfully built a go-cart with a group of friends, ensuring functionality, sustainability, and reliability.
  • Volunteer- Local Mosque and Community Service: Assisted with promoting donation along with overseeing community sports and events
  • Muslim Student Association, Deca, Powerlifting Club, Badminton Club: Active member in student organization
  • Participated in school festivals, specifically a Spanish heritage one aimed to raise money with booths. Looked over the booths while keeping track of funds
  • Apart of a basketball club and founded it by convincing the head of the school to allow it while ensuring the school is kept clean.
  • Head photographer for my brother's instagram account: halal_zx6r, ensuring I made aesthetic photos with reach and information. I gathered up 2k+ followers while building connections.

Awards

4.1 GPA (Weighted): Strong academic prowess in rigorous courses that require time management, skills, and multi-tasking, National Honor Society: Recognized for strong academic standing, scholarship, character, leadership, and service., AB Honor Roll 4x, Provost Dallas College Award: Recognized for strong standing in academic prowess at dallas college, ensuring GPA requirements and attendance.

Timeline

Customer Service

Massoft INC
04.2024 - Current

Team Member

Shake Shack
06.2023 - 08.2023

Server/Customer Service

Po-Boys of Euless
04.2023 - 06.2023

High School Diploma -

Uplift North Hills Preparatory
Misbahullah Mirza Baig