- 3D Printing
- Digital Art and Animation
- Interior Design
- Artificial Intelligence (AI) and Machine Learning
- Creative Writing
- Photography
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Business
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Crafting and DIY Projects
- Video Game Design
- Video Gaming
- Personal Development and Self-Improvement
Misbahullah Mirza Baig
Irving,Tx
Summary
Offering strong analytical and communication abilities, eager to learn and grow in technical support environment. Brings solid understanding of problem-solving techniques and customer service principles. Ready to use and develop technical troubleshooting and customer service within different sectors of knowledge. Highly ambitious headworker who plans to build a successful business one day.
Overview
2
2
years of professional experience
Work History
Customer Service
Massoft INC
04.2024 - Current
- Provided remote customer supports clients of a IT consulting firm, helping with technical problems, inquiries, and services that needed attention
- Communicated effectively with both my peers and people through email, phone, and chat to ensure requirements and satisfaction was met
- Collaborated with teams and others to resolve complex problems while addressing ongoing internal problems
- Managed collaboration and records of interactions along with problems that needed to be addressed
- Assisted clients with redirecting them to staff, troubleshooting, and basic support and recommendations for services
- Refined in helpdesk, powerpoint, excel, and services remotely
- Ensured a positive client experience with a solution based approach to ensure customer satisfaction
Team Member
Shake Shack
Tx
06.2023 - 08.2023
- Delivered excellent customer service by ensuring orders were taken care of, customer payments, and addressing needs in a fast paced environment.
- Trained 3 new employers regarding the different stations in Shake Shack, wants and needs, customer values, and communication.
- Prepped food and beverages while adhering to company standards with accuracy and speed.
- Maintained a clean and healthy environment where communication was built off to streamline operations during peak hours.
- Sponsored food trucks and local events successfully by packaging, cooking, and delivering food with high accuracy and efficiently.
Server/Customer Service
Po-Boys of Euless
Tx
04.2023 - 06.2023
- Oversaw a variety of orders while re-stocking, talking to customers regarding their wants and needs along with overseeing the cashier section
- Successfully helped in allowing customers to be greeted to a friendly and outgoing environment to ensure trust and a comfortable restaurant/workplace.
- Listed problems along with asking for customers reviews to better review our shortcomings and understand how to benefit off of it
- Multi-tasked effectively while delivering a variety of orders and ensuring customer controllability - during busy Hours
- Communicated clearly with different people and services, fostering a healthy environment where people feel comfortable
- Flexible and came in during busy hours and sometimes weekends to help if available
- Calm and Tranquil during busy hours to ensure a good work environment
- Coordinated well along with building relationships with customer
Education
High School Diploma -
Uplift North Hills Preparatory
Irving, Tx06.2026
Skills
- 41 GPA, National Honors-Society, AP Classes, MSA (Muslim Students Association), Badminton club, DECA, All IB & Honor Classes, Powerlifting Club, Business Club- Treasurer
- Languages: Proficient in Hindi and Urdu; Intermediate Spanish; Excellent English
- Customer communication: Patient, friendly, and capable of effectively assisting and communicating with various individuals and resolving issues
- Remote communication while being experienced in applications like Powerpoint, Microsoft Word, Excel, etc
- Help Desk Support and Troubleshooting problems
- Attention to detail with refinement
- Experienced with Chat and Email etiquette
- Problems and Multitasking: Quick thinker along with resolving issues effectively while managing other tasks and responsibilities
- Well-Organized and have good time management during shifts even if its busy
- Excellent communication and socialization with others for trust and tasks
- Hardworking and diligent with team whilst working together in workplace to get tasks done efficiently
- Flexible with work and time
- Strong verbal skills, sociable, and friendly
- Customer service improvement
Interests
Leadership & Activities
- Coding Club Outreach Coordinator: Managing/ed a coding club with a significant role of gathering influential people, finding certified lessons and projects regarding coding, building powerpoints and info in order to get people informed regarding coding.
- Business/Investment Club- Treasurer: Managed club budget, planned events, decision making, and solutions to problems
- Successfully built a go-cart with a group of friends, ensuring functionality, sustainability, and reliability.
- Volunteer- Local Mosque and Community Service: Assisted with promoting donation along with overseeing community sports and events
- Muslim Student Association, Deca, Powerlifting Club, Badminton Club: Active member in student organization
- Participated in school festivals, specifically a Spanish heritage one aimed to raise money with booths. Looked over the booths while keeping track of funds
- Apart of a basketball club and founded it by convincing the head of the school to allow it while ensuring the school is kept clean.
- Head photographer for my brother's instagram account: halal_zx6r, ensuring I made aesthetic photos with reach and information. I gathered up 2k+ followers while building connections.
Awards
4.1 GPA (Weighted): Strong academic prowess in rigorous courses that require time management, skills, and multi-tasking, National Honor Society: Recognized for strong academic standing, scholarship, character, leadership, and service., AB Honor Roll 4x, Provost Dallas College Award: Recognized for strong standing in academic prowess at dallas college, ensuring GPA requirements and attendance.
Timeline
Customer Service
Massoft INC
04.2024 - Current
Team Member
Shake Shack
06.2023 - 08.2023
Server/Customer Service
Po-Boys of Euless
04.2023 - 06.2023
High School Diploma -
Uplift North Hills Preparatory