Mischaum Bilal
Fayetteville,NC
Summary
A highly motivated and detailed-oriented individual seeking to add value to a work environment that compliments the skills of planning, organization, task management, and adherence to prescribed processes and procedures while integrating the use of effective communication and collaboration.
Authorized to work in the US for any employer Knowledgeable and dedicated customer service professional. Solid team player with , positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
33
33
years of professional experience
Work History
Caretaker
Self-employed
Fayetteville, NC
10.1989 - 10.2016
- 10 years+ attention to detail and punctuality is a must, Served as a full-time caregiver for a developmentally and physically challenged young man
- Responsibilities included scheduling medical appointments, completed dietary menus, and In-home caregiver
- Daily dispensing of prescribed medications supervised by his parents and recommended physical therapies were essential to the position.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned, prepared and served meals and snacks according to prescribed diets.
Customer Service Representative
Wal-Mart
Fayetteville, NC
04.1990 - 02.1996
- Clear and effective communication to all customer's needs
- Assisted customers in locating merchandise and making sure the customers were also satisfied with their purchase
- Having up to 100 customers daily asking questions became easy by carefully listening to their key concerns and resolving their problems
- I learned how to effectively handled irate customers and complaints in a friendly, patient manner.
Education
Bachelor of Science - Psychology
Fayetteville State University
04.2023
Associate's degree - Hospitality Management
Fayetteville Tech University
01.2015
Skills
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Multitasking and Prioritization
- Data Entry and Maintenance
Timeline
Customer Service Representative
Wal-Mart
04.1990 - 02.1996
Caretaker
Self-employed
10.1989 - 10.2016
Bachelor of Science - Psychology
Fayetteville State University
Associate's degree - Hospitality Management
Fayetteville Tech University