Misgana Debessai

Direct full cycle banquet operations within high volume hospitality environment, overseeing service execution, staffing strategy, and operational performance

Lead day to day operations and development of banquet staff, overseeing 50+ employees in a high volume environment

conduct performance evaluations, coaching, and disciplinary actions to maintain accountability

Create and manage weekly schedule based on forecasted business levels and event needs

Executed large scale events (500+guests), ensuring seamless coordination, service excellences, and adherence to brand and operational standards.

Manage SOPs, checklist, and quality control processes across banquet function

Partner cross- functionally with Culinary, Conference Services, and F&B teams to align execution with client expectations and business goals

Ensure accuracy of POS systems, billing, audits, and revenue reporting

• Supervised banquet staff to ensure seamless event execution and exceptional guest experiences.
• Coordinated logistics for events, including setup, service flow, and breakdown procedures.
• Managed inventory control for banquet supplies, ensuring availability and minimizing waste.
• Developed scheduling plans to optimize staff coverage during peak event times.
• Collaborated with kitchen personnel to ensure timely food delivery and presentation standards.
• Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
• Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
• Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Supervised and mentored kitchen and serving staff.
• Coordinated with event planners for seamless event organization, leading to increased positive reviews.

• Oversaw daily restaurant operations, ensuring exceptional service and guest satisfaction.
• Trained and mentored staff on service standards and operational procedures.
• Implemented inventory control measures to minimize waste and optimize supplies.
• Coordinated scheduling and staffing to meet fluctuating demand levels effectively.
• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Monitored health and safety standards to maintain a clean, safe working environment.

Ensure compliance with Mariott brand standards through audits readiness, operational consistency, and adherence to SOPs

• Set and oversaw weekly and special event menu plans.

• Coordinated property maintenance requests, ensuring prompt resolutions to minimize disruptions for tenants.
• Managed scheduling of property viewings, optimizing occupancy rates by showcasing available units effectively.
• Conducted market research to identify trends, informing property pricing strategies and competitive positioning.
• Developed and maintained comprehensive filing systems for lease agreements and tenant records, improving organization and accessibility.
• Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Assisted in preparing comprehensive financial reports for owner review, ensuring transparency in property performance metrics.