A versatile professional with experience as a Store Clerk, Barista Manager, and ESL Teacher. Known for exceptional customer service, organization, and effective communication. Proficient in inventory management, coffee preparation, and teaching English to non-native speakers. Adept at leadership, team management, and creating positive learning environments. Committed to continuous improvement and fostering a positive impact in diverse roles.
•Delivered engaging and interactive English lessons to students, focusing on language acquisition, fluency, and comprehension.
•Followed and adapted the provided curriculum to meet the specific needs and abilities of students.
•Created well-structured lesson plans that incorporated a variety of teaching techniques, such as games, songs, and multimedia, to make learning enjoyable and effective.
•Maintained a positive and inclusive classroom environment, ensuring students remained motivated, engaged, and respectful of one another.
•Regularly assessed students' language skills, track their progress, and provided feedback to students and parents/guardians as needed.
•Encouraged cross-cultural understanding and appreciation by sharing insights about English-speaking countries and promoting cultural exchange activities.
•Maintained open and effective communication with parents/guardians, providing updates on students' progress and addressing any concerns.
•Participated in ongoing training and development opportunities to enhance teaching skills and stay current with best practices in English language instruction.
•Had the opportunity to mentor and support newer baristas, sharing all the tips and tricks I picked up along the way.
•Ensured the coffee consistently met the high standards
•Getting to know the regular customers, remembering their preferences, and making everyone feel at home in our cafe.
•Maintained a deep understanding of the café's menu items, including coffee beans, flavor profiles, and any seasonal specials, and was able to make recommendations to customers.
•Kept an eye on inventory levels and ensured the café remained well provisioned, neat, and organized.
•Maintained a clean and organized workspace, including counters, machines, and utensils. Followed health and safety guidelines to ensure a sanitary environment.
•Handled customer transactions accurately, including cash, credit/debit cards, and mobile payments, while following proper cash-handling procedures.
•Greeted and assisted customers with their inquiries, purchases, and returns.
•Operated cash registers and handled financial transactions accurately.
•Stocked and organized shelves, ensuring the store is clean and well-maintained.
•Monitored inventory levels and promptly restocked products.
•Provided product knowledge and recommendations to customers.
•Ensured compliance with company policies, procedures, and safety regulations.
•Handled customer complaints and resolved them efficiently.
•Performed daily store opening and closing procedures.
•Excellent communication and interpersonal skills.
•Strong multitasking and organizational abilities.
•Basic math skills for cash handling purposes.
•Ability to work independently and as part of a team.
•Flexibility to work rotating shifts, including evenings, weekends, and holidays.
•Ability to lift and carry moderate weights and stand for extended periods.
Bilingual, being proficient in English and Japanese languages
Excellent communication and interpersonal skills
Strong multitasking and organizational abilities
Basic math skills for cash handling purposes
Ability to work independently and as part of a team
Flexibility to work rotating shifts, including evenings, weekends, and holidays
Ability to lift and carry moderate weights and stand for extended periods
Exceptional customer service skills
Strict adherence to cleanliness and hygiene standards
Quick to troubleshoot equipment issues or customer complaints
Skillful at encouraging upselling and promoting additional items
Military Spouse.