Misha Twyman
Pomona,CA
Summary
Reliable City Mail Carrier with background in efficient route planning and timely mail delivery. Possess strong organizational skills, coupled with ability to handle physical demands of job and maintain accuracy under pressure. Demonstrated impact in previous roles by optimizing delivery processes, enhancing customer satisfaction, and making sure all parcels reach correct destinations on time.
Overview
25
25
years of professional experience
Work History
City Mail Carrier
United States Post Office
Pomona, California
10.2013 - Current
- Dispatched mail to designated locations according to delivery route.
- Sorted incoming mail by zip code and address.
- Collected outgoing mail from post office boxes.
Personal Lines Casualty Customer Service Manger
Safari insurance services
Ontario , CA
07.2001 - 11.2011
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
School Bus Driver
Laidlaw Transit
Upland, California
08.1999 - 08.2002
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
Education
High School Diploma -
Pomona Adult High Schooo
Pomona, CA06-1999
Skills
- Handheld scanner operation
- Mail sorting
- Package handling
- Postal regulations
Timeline
City Mail Carrier
United States Post Office
10.2013 - Current
Personal Lines Casualty Customer Service Manger
Safari insurance services
07.2001 - 11.2011
School Bus Driver
Laidlaw Transit
08.1999 - 08.2002
High School Diploma -
Pomona Adult High Schooo