MISHAL SULTAN
Sugar Hill,GA
Summary
Seeking a challenging position with a dynamic organization where I will be able to use my ability to work in a team environment. I am self-motivated and able to work both independently and as collaborative team member. To obtain a position where I can maximize my organizational and interpersonal skills and knowledge which will contribute my years of experience that will allow me to grow personality and professionally.
Overview
18
18
years of professional experience
Work History
Assistant Food Manager
Gwinnett County Public Schools Foundation
Sugar Hill, GA
12.2023 - Current
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Set schedules for Number staff by planning and designating shifts and hours.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Collaborated with other department managers to create cross-functional promotions and special events that boosted sales revenue.
Executive Assistant
Accelore Solutions
Ridshadson Tx
02.2023 - 12.2023
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Operation Manager
MCB Islamic Bank
Karachi,Pk
07.2020 - 02.2022
- Supervise All Cash Counter Transactions/Outward & Inward Clearing
- Branch Back Office Operations
- ATM Balancing, Replenishment & Maintenance
- State Bank Returns F.E
- Maintaining Customer Locker Records
- Supervise TDR Process and Maturity
- Western Union Process, Nostro/Vostro Remittance
- All Account Opening Process Supervision
- All Branch Activity Supervise
- FIA and NAIB Inquiries
- Handling Customer Complaint smoothly
- ITRS
- RTGS
- Mystry Shopping and Q-Matic Result 100%
- Team Work
- Good Decision Making
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated events and worked on ad hoc projects.
- Organized and coordinated conferences and monthly meetings.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Customer Service Manager (G-5)
Silk Bank Limited (EMAAN ISLAMIC)
02.2019 - 06.2020
- Supervise All Cash Counter Transactions/Outward & Inward Clearing
- Branch Back Office Operations
- ATM Balancing, Replenishment & Maintenance
- State Bank Returns F.E
- Maintaining Customer Locker Records
- Supervise TDR Process and Maturity
- Western Union Process, Nostro/Vostro Remittance
- All Account Opening Process Supervision
- All Branch Activity Supervise
- FIA and NAIB Inquiries
- Handling Customer Complaint smoothly
- RTGS
- Mystry Shopping and Q-Matic Result 100%
- Team Work
- Good Decision Making
Sole Proprietor
S.A.T Enterprises
09.2015 - 01.2019
- Managing Overall Operations of the Company and Accounts
- Cooperate & Financial Decision Making
- Domestic Import & Export
- Act as a Bridge between Company Resources, Govt
- Entities & Relevant Stake Holders
- Setting Strategic Goals and Make Sure they are Measurable, Describable & Profitable as well
- Customer Dealing
- Marketing, Product Etc
Senior Branch Authorizer (OG1) Operation Manager
Habib Metropolitan Bank Limited
06.2014 - 07.2015
- Supervise Cash Counter Transactions/Outward & Inward Clearing
- Branch Back Office Operations
- ATM Balancing, Replenishment & Maintenance
- State Bank Return F.E
- Maintaining Customer Locker Records
- Supervise TDR Process and Maturity
- Western Union Process, Nostro/Vostro Remittance
- All Account Opening Process Supervision
- All Branch Activity Supervise
Senior Branch Services Officer (OG2)
Faysal Bank Limited
06.2012 - 06.2014
- All Branch back office/Branch front office operations
- All cash counter transactions
- Maintain all branch operation records/vouchers
- All account opening process
- Complaint/Request management system
- ATM Balancing, Replenishment & Maintenance
- State Bank Return F.E
- Maintaining customer locker records
- Internal branch audit
- Outward and inward clearing transactions
- All remittances & TDR process and maturity
- Western union process
- Nostro/Vostro Remittance
Operation-Branch Services Officer NIB Bank (OG2)
NIB Bank Limited
06.2011 - 06.2012
- All branch back office/Branch front office operations
- All cash counter transactions
- Outward and inward clearing transactions
- Maintain all branch operation records/vouchers
- All account opening process
- Complaint/Request management system
- ATM Balancing & Maintenance
- State Bank Return F.E
- Maintaining customer locker records
- Internal Branch Audit
Officer-Branch Services/Operations/IT coordinator (G-3)
Silk Bank Limited (Formerly Saudi Pak Bank)
06.2006 - 06.2011
- Back office transaction
- Cheque book maintenance
- ATM cards and PIN balancing
- Account opening form maintain & send to CAAD department
- Month end reports
- Maintain branch operation records
- All Account Opening Process
- Learning all Supervision
- Handling customer complaint
- ATM Replenishment and Maintenance
- ATM Balancing
- State Bank return
- Maintaining customer locker records
- Internal branch audit
Education
MBA - Human Resource Management
BBA (HONS) - Bachelor's Business Administrator
Inter - Pre Engineering
Metric - Computer Science
Skills
- Knowledge and Expertise on Different Financial & Non-Financial Banking Systems
- Temenos T24
- Bank Smart
- Symbol 85
- TCSS/82
- Proficient in Excel
- MS Office
- Internet Usages
- Ordering and Purchasing
- Food Preparation
- Sanitation Standards
- Allergen awareness
- Performance Evaluations
Accomplishments
- Certificate of The Institute of Bankers Pakistan (IBP)
- Certificate of Customer Due Diligence (Silk Bank Limited)
- Certificate of Service Excellence (Silk Bank Limited)
- Certificate of Compliance Essentials Training (Faysal BANK Limited)
- Certificate of Liability Products (Faysal Bank Limited)
- Certificate of Anti-Money Laundering and Sanctions (Habib Metropolitan Bank)
Personal Information
- Date of Birth: 08/24/87
- Gender: Female
- Nationality: Pakistani
- Marital Status: Married
References
Will Be Furnished Required
Domicile
Karachi
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Assistant Food Manager
Gwinnett County Public Schools Foundation
12.2023 - Current
Executive Assistant
Accelore Solutions
02.2023 - 12.2023
Operation Manager
MCB Islamic Bank
07.2020 - 02.2022
Customer Service Manager (G-5)
Silk Bank Limited (EMAAN ISLAMIC)
02.2019 - 06.2020
Sole Proprietor
S.A.T Enterprises
09.2015 - 01.2019
Senior Branch Authorizer (OG1) Operation Manager
Habib Metropolitan Bank Limited
06.2014 - 07.2015
Senior Branch Services Officer (OG2)
Faysal Bank Limited
06.2012 - 06.2014
Operation-Branch Services Officer NIB Bank (OG2)
NIB Bank Limited
06.2011 - 06.2012
Officer-Branch Services/Operations/IT coordinator (G-3)
Silk Bank Limited (Formerly Saudi Pak Bank)
06.2006 - 06.2011