Mishalei Griffith
San Antonio,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
Work History
Leasing Specialist
Pelican ABC LLC
San Antonio
06.2024 - Current
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Ensured timely collection of rent payments from existing tenants and addressed any delinquent accounts accordingly.
- Conducted market research to determine competitive rental rates for available units.
- Responded to customer inquiries about leasing options via phone, email, or in-person visits.
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
- Established guidelines for tenant screening processes such as credit checks, background checks, employment verification.
- Assisted customers in completing rental applications and verifying qualifications.
- Developed relationships with local real estate agents to promote available units.
- Resolved conflicts between tenants in a professional manner while adhering to applicable laws.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Received, checked and processed applications for new leases.
- Created and managed effective marketing strategies.
- Maintained accurate records of correspondence with and from tenants.
- Scheduled tours so interested parties could view available units and see facilities.
- Took prospective clients on property tours, answered questions and addressed concerns.
- Prepared and submitted daily, weekly, and monthly and reports by deadlines.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Checked facilities and units to keep areas neat and welcoming.
- Managed daily and weekly marketing and leasing reports.
- Explained policies and procedures to tenants and enforced rules.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.
- Created and implemented policies and procedures for effective property management.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Tracked leads using CRM software and followed up with interested parties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Chief of Staff
SOA: Standard of Athletics
San Antonio, TX
01.2024 - 04.2024
- Developed and implemented strategic plans for the executive team to achieve organizational goals.
- Coordinated with internal departments and external stakeholders to ensure successful execution of projects.
- Managed communications between the executive office, senior leaders, and other staff members.
- Provided administrative support to the executive team, including scheduling meetings, preparing presentations, and organizing travel arrangements.
- Formulated policies and procedures to improve operational efficiency of the organization.
- Conducted research on relevant topics to inform decisions made by the executive team.
- Created monthly reports summarizing progress towards achieving organizational objectives.
- Facilitated effective communication between different teams in order to foster collaboration across departments.
- Oversaw budgeting processes for the executive office and allocated resources accordingly.
- Monitored performance metrics of various initiatives and identified areas needing improvement.
- Reviewed contracts and other legal documents prior to signing off by executives.
- Maintained a calendar of upcoming events and deadlines for the executive team.
- Posted job vacancies, scheduled interviews, advised decision-makers on hiring selections and led onboarding process.
- Organized and maintained documents, files and records.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Established work procedures or schedules to organize daily work of administrative staff.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
Assistant Property Manager
Tacara At Westover Hills Apartment Homes
San Antonio, TX
11.2022 - 07.2023
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Conducted tours of vacancies with prospective tenants.
- Conducted apartment tours for potential tenants and answered questions about property.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Kept records of correspondence with residents and tenants.
- Checked rental eligibility by following company's verification process.
- Updated tenant and unit information to keep current in housing database.
- Oversaw daily operations, maintenance and administration of various properties.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Escalated critical issues to property manager to promote immediate resolution.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Checked common areas regularly to keep neat, clean and free of debris.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Built relationships with service vendors and submitted associated billing statements.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Drafted and monitored budgets for overall maintenance and operations.
Assistant Property Manager
Eleven West Luxury-Asset Living (Lease Up)
San Antonio, TX
08.2022 - 11.2022
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained current understanding of company offerings to better serve customers and team members.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Checked common areas regularly to keep neat, clean and free of debris.
- Conducted tours of vacancies with prospective tenants.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Assistant Luxury Property Manager
Cascadia-Amc Llc Apartment Management Consultants
San Antonio, TX
08.2021 - 07.2022
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Kept records of correspondence with residents and tenants.
- Escalated critical issues to property manager to promote immediate resolution.
- Collected monthly assessments, rental fees, deposits and payments.
- Handled security deposit refunds.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Leasing Manager
Cascadia-Amc Llc Apartment Management Consultants
San Antonio, TX
09.2020 - 08.2021
- Received, checked and processed applications for new leases.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Ran background checks on potential tenants to evaluate criminal records and credit statuses.
- Trained staff on compliance, policies and procedures to maximize success.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Created and managed effective marketing strategies.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Increased occupancy through dynamic marketing initiatives.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Established and implemented leasing goals while managing effective lease expiration program.
Leasing Director
Amc Llc Apartment Management Consultants
San Antonio, TX
10.2019 - 09.2020
- Managed daily and weekly marketing and leasing reports.
- Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions and publications.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Conducted informative and personalized tours, resulting in new leases.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Checked rental eligibility by following company's verification process.
- Used conflict resolution skills to quickly resolve issues among residents.
Front Desk Agent
Sleep Inn and Suites
San Antonio, TX
12.2017 - 10.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Offered dining information and helped guests organize local activities to enhance stay.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Input customer data into reservation systems and updated to reflect room changes.
- Supervised daily operations of hotel front desk in absence of manager.
- Communicated safety processes and procedures with customers during emergencies.
Leasing Consultant
The Liberty Group Apartment Staffing
San Antonio, TX
04.2017 - 05.2017
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained accurate records of correspondence with and from tenants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Checked rental eligibility by following company's verification process.
Member Service Representative
MCNA Dental
San Antonio, TX
09.2016 - 03.2017
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Offered exceptional customer service to differentiate and promote company brand.
- Cross-trained in different internal databases and service positions to help team members meet coverage demands.
- Audited customer account information to identify issues and develop solutions.
- Answered member questions about products and services.
- Enhanced member relationships by providing excellent service during each interaction.
- Maintained knowledge of company products, services and procedures to better serve customers and meet company goals.
- Developed positive relationships with members, fostering community atmosphere.
- Consulted with customers regarding needs and addressed concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Provided top quality control and eliminated downtime to maximize revenue.
Resident Director
The Estates At San Antonio
San Antonio, TX
09.2015 - 02.2016
- Developed leadership and professional improvement activities for team members.
- Assisted residential living environments against compliance standards and safety requirements.
- Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures.
- Attended campus meetings, staff seminars, in-service training programs and workshops to learn how to increase program and skill development.
- Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
- Encouraged and educated students on maintaining appropriate noise levels, living conditions and respecting others' rights.
- Developed and deepened relationships with residents and fellow staff.
Education
Bachelor of Science - Human Services
University of Arizona
Tucson, AZ05.2014
Associate of Arts - General Studies With Honors
Cochise College
Sierra Vista, AZ04.2012
High School Diploma -
Buena High School
Sierra Vista, AZ05.2010
Master of Science - Social Work
The University of Texas At San Antonio
San Antonio, TXMaster of Science - Professional Counseling
Grand Canyon University
Phoenix, AZSkills
- Relationship Building and Rapport
- Policy Enforcement
- Housing Regulations
- Business Processes and Procedures
- Security Deposit Refunds
- Client Relations
- Disturbance Handling
- Violation Resolution
- Training and Mentoring
- Team Building
- Microsoft Office
- Clear Communication
- Property Showing
- Relationship Building
- Multitasking and Prioritization
- Critical Thinking
- Social Media Engagement
- Employee Motivation and Guidance
- Data Entry
- Customer Relations
- Vacant Unit Monitoring
- Contract Negotiation
- Decision Making
- Staff Coordination
- Deposits Management
- Monthly Fee and Payment Collection
- Vacancy Marketing
- Administrative Leadership
- Dispute Handling
- Complaints Investigation
- Work Planning
- Tenant Eligibility Determination
- Sales and Marketing
- Complex Problem Solving
- Schedule Coordination
- Office Staffing
- Office Management
- Bookkeeping
- Billing
- Staff Management
- Staff hiring
- Employee Supervision
- Policy Development
- Performance Improvement
- Contract Negotiations
- Employee Training
- Credit and collections
- Payroll and budgeting
- Scheduling
- Payroll Processing
- Training and coaching
Timeline
Leasing Specialist
Pelican ABC LLC
06.2024 - Current
Chief of Staff
SOA: Standard of Athletics
01.2024 - 04.2024
Assistant Property Manager
Tacara At Westover Hills Apartment Homes
11.2022 - 07.2023
Assistant Property Manager
Eleven West Luxury-Asset Living (Lease Up)
08.2022 - 11.2022
Assistant Luxury Property Manager
Cascadia-Amc Llc Apartment Management Consultants
08.2021 - 07.2022
Leasing Manager
Cascadia-Amc Llc Apartment Management Consultants
09.2020 - 08.2021
Leasing Director
Amc Llc Apartment Management Consultants
10.2019 - 09.2020
Front Desk Agent
Sleep Inn and Suites
12.2017 - 10.2019
Leasing Consultant
The Liberty Group Apartment Staffing
04.2017 - 05.2017
Member Service Representative
MCNA Dental
09.2016 - 03.2017
Resident Director
The Estates At San Antonio
09.2015 - 02.2016
Bachelor of Science - Human Services
University of Arizona
Associate of Arts - General Studies With Honors
Cochise College
High School Diploma -
Buena High School
Master of Science - Social Work
The University of Texas At San Antonio
Master of Science - Professional Counseling
Grand Canyon University