Mishantha Medina Ortiz

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Developed and maintained positive relationships with guests for satisfaction.

• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Learned and adapted quickly to new technology and software applications.

- Volunteer at the Witches Tea Party,

helped with the greeting and the put down

-A member of Key Club

-Painted murals on the school's walls

- Enrolled in Career Technical Education (CTE) and California Partnership Academy (CPA) pathway which includes 3 year courses work: Intro to Hospitality, Marketing, and Event Planning

- Produce Marketing Materials for promotion

-Was an Officer: Treasure

-Worked with the ASB

-Planned fundraisers

-Worked with the club's funds

• Documented observations and permanent records to record job specifics, challenges and requirements for end reporting.
• Observed multiple job actions.
• Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.