Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Mishayla Gravelle

Houston,TX

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Brand and Digital Director

Gotti's Restaurant
08.2023 - Current
  • Developed and executed integrated marketing strategies that increased brand awareness and engagement by 30%, driving a 20% rise in foot traffic and online orders through targeted digital campaigns across social media, email marketing, and the website.
  • Led the redesign of the restaurant’s digital presence, including the development of a user-friendly website and enhancing customer experience and resulting in a 25% increase in online reservations and a 15% increase in customer retention.
  • Managed and delivered compelling content and visual branding, resulting in a cohesive brand narrative that strengthened customer loyalty and positioned the restaurant as a leader in the local dining scene, evidenced by a 40% growth in social media in 1 YR.

Bank Teller

Gate City Bank
08.2022 - 08.2023
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, and ensuring accuracy and completeness
  • Web based applications and services responsibility.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Customer Service Representative

AEO
07.2020 - 08.2022
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Responsible for social media account posts and advertising.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

San Jose, Costa Rica

Bachelor of Marketing -

St. Cloud State University (SCSU)
St. Cloud, MN
05.2023

Skills

  • Online Advertising
  • Problem-solving abilities
  • Money Handling
  • Professionalism and Courtesy

Websites

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Brand and Digital Director

Gotti's Restaurant
08.2023 - Current

Bank Teller

Gate City Bank
08.2022 - 08.2023

Customer Service Representative

AEO
07.2020 - 08.2022

San Jose, Costa Rica

Bachelor of Marketing -

St. Cloud State University (SCSU)

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Mishayla Gravelle