Mishayla Gravelle
Houston,TX
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Brand and Digital Director
Gotti's Restaurant
Houston, TX
08.2023 - Current
- Developed and executed integrated marketing strategies that increased brand awareness and engagement by 30%, driving a 20% rise in foot traffic and online orders through targeted digital campaigns across social media, email marketing, and the website.
- Led the redesign of the restaurant’s digital presence, including the development of a user-friendly website and enhancing customer experience and resulting in a 25% increase in online reservations and a 15% increase in customer retention.
- Managed and delivered compelling content and visual branding, resulting in a cohesive brand narrative that strengthened customer loyalty and positioned the restaurant as a leader in the local dining scene, evidenced by a 40% growth in social media in 1 YR.
Bank Teller
Gate City Bank
St. Cloud, MN
08.2022 - 08.2023
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, and ensuring accuracy and completeness
- Web based applications and services responsibility.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Customer Service Representative
AEO
St. Cloud, MN
07.2020 - 08.2022
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Responsible for social media account posts and advertising.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
San Jose, Costa Rica
Bachelor of Marketing -
St. Cloud State University (SCSU)
St. Cloud, MN05.2023
Skills
- Online Advertising
- Problem-solving abilities
- Money Handling
- Professionalism and Courtesy
Websites
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Brand and Digital Director
Gotti's Restaurant
08.2023 - Current
Bank Teller
Gate City Bank
08.2022 - 08.2023
Customer Service Representative
AEO
07.2020 - 08.2022
San Jose, Costa Rica
Bachelor of Marketing -
St. Cloud State University (SCSU)