MISHEA STOKES
Athens,TN
Summary
Dedicated office manager skilled in credit and collections, document management, and effective communication. Expertise in optimizing office processes and enhancing client satisfaction through attentive service and meticulous attention to detail.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Massey Services, Inc.
Knoxville, Tennessee
05.2010 - Current
- Efficiently managed daily office operations and administrative tasks.
- Maintained organized filing system for records, correspondence, and documents.
- Monitored client payments and contacted clients regarding overdue accounts.
- Answered phone calls and responded to emails to ensure effective communication.
- Managed office inventory and ordered supplies as needed.
- Scheduled appointments for technicians and inspectors to optimize workflow.
Loan Officer Assistant
United Community Bank
Athens, Tennessee
04.2007 - 03.2009
- Assisted loan officer with processing mortgage and consumer loan applications.
- Assisted with the preparation and closing of loan documents.
- Ordered, prepared and verified documents necessary for loan to close on time and without last-minute surprises.
- Answered questions regarding loan status and process from customers, real estate agents, title companies.
Loan Officer Assistant
Citizens National Bank
Athens, Tennessee
1990 - 04.2007
- Created and completed loan submission packages.
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Assisted loan officers with processing mortgage and consumer loan applications.
- Prepared loan files and input data into loan origination system accurately and timely.
Education
Certificate of Technical Studies - Office Occupation
Tennessee College of Applied Technology
Athens, Tennessee, TN01-1990
High School Diploma -
McMinn Central High School
Etowah, TN01-1989
Skills
- Office administration
- Document management
- Office supply inventory
- Appointment scheduling
- Attention to detail
- Credit and collections
- Data entry
- Customer service
References
References available upon request.
Timeline
Office Manager
Massey Services, Inc.
05.2010 - Current
Loan Officer Assistant
United Community Bank
04.2007 - 03.2009
Loan Officer Assistant
Citizens National Bank
1990 - 04.2007
Certificate of Technical Studies - Office Occupation
Tennessee College of Applied Technology
High School Diploma -
McMinn Central High School