Mishell Futch

Provided support to agents and MGA clients that utilize Patra's back office services for commercial lines insureds. Worked directly with International teams trouble shooting issues, creating operating procedures, and analyzing data reports.

• Assist agents across Southern Utah in growing their commercial books of business, manage renewals and resolve various servicing issues.
• Create and present training to agency owners and producers with a focus on new business.
• Provided resources and developed marketing plans.
• Kept agents informed on Business Insurance promotions, updates on rates and underwriting guidelines.

• Worked with a select group of agents in Nevada and Utah in effort to grow their commercial books of business.
• Created and presented training to agents and their staff on the various Industry guidelines, including system test quotes.
• Provided resources and developed marketing plans.
• Kept agents informed on Business Insurance promotions, updates on rates and underwriting guidelines.
• Traveled to meet with agents to develop relationships.
• Reviewed new business opportunities as an underwriter with the authority to approve or decline quotes.

• Assisted MGA underwriters to develop their knowledge of company guidelines and place new business.
• Contributed to the development of new products and offerings in effort to grow book of business.

• Evaluated new business quotes and existing business renewals for continued coverage by reviewing claims, financial stability and business practices.
• Assessed risk to make determination on pricing and coverages, within authority.
• Lead underwriter for a newly developed program resulting in writing $3.5 million in new business premium.
• Department representative in companywide programs including ABI Recognition Team and ABI Virtual Networking.

• Oversaw the approvals of premium size insurance renewals for existing businesses up to $50,000 in modified premium or monoline policies, business owners' policies (BOP), and business auto and Workers' Compensation.
• Reviewed claims and assessed risk.
• Analyzed and approved service center policy changes, conducted field travel visits to agencies, reviewed loss control surveys, and interpreted policy contract language and forms.
• Developed and implemented successful Workers' Compensation cross sell procedures for renewals and new business.
• Created and delivered innovative cross sell education sessions for more than 45 agents.
• Managed the company's largest agency with a gross earned premium of just over $19 million.

• Started out as a customer service representative, working with independent agents navigating the quoting system, and answering questions on policies, procedures, forms, and billing.
• Promoted to licensed specialist position within a year, with additional responsibilities as junior underwriter.
• Served as trainer and mentor to new customer service representatives, acting as point person for questions and task training.
• Consistently exceeded standard requirements for quality and production.
• Performed extensive research for in-depth understanding of products and systems that aided in the development of procedure manuals and well-defined procedures that are still in use today.
• Obtained Florida 2-20 Property and Casualty Agent license, and non-resident licenses in 47 states.
• Relocated to Grand Rapids Michigan at supervisor's request to fulfill leadership role, providing training and guidance to colleagues and enhancing procedural processes.

• Performed comprehensive growth efforts, working closely with 5 carriers to secure new business quotes, tail coverage, and endorsements.
• Responsible to coach and manage the daily performance of two employees.
• Efficiently managed the Network of Florida Otolaryngologists book of business with a premium of $15 million.
• Designed and established comprehensive business manual and customary processes for quoting standard business as well as non-standard business through the Florida Joint Underwriting Association.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

• Reported directly to the Vice President of Underwriting, fulfilling a wide-range of administrative duties, to include researching new business submissions, reviewing and analyzing loss runs, processing manual endorsements, and issuing policy packages.
• Assisted in obtaining and overseeing the Network of Florida Otolaryngologists book of business with a premium of $15 million.