Mishell Samayoa
Riverside,USA
Summary
Dedicated and versatile professional with a strong background in customer service, hospitality, and leadership. Experienced in fast-paced environments, with a proven ability to multitask and manage stressful situations effectively. Fluent in Spanish, with excellent communication and organizational skills. Attended EMT Courses,Bls and CPR certified, Certified Phlebotomy Technician aiming to leverage my skills and training in a healthcare or emergency medical setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service
McDonald's
03.2022 - Current
- Delivered excellent customer service, addressing customer needs and resolving issues efficiently to ensure satisfaction.
- Managed cash registers, processed various payment methods, and maintained accuracy in cash handling procedures.
- Followed strict food safety standards, prepared food items to company specifications, and adhered to hygiene protocols.
- Ensured a clean and sterile work environment by following cleaning schedules, sanitizing equipment and surfaces, and adhering to safety regulations.
- Assisted with inventory checks, restocking supplies, and monitoring stock levels to ensure operational readiness.
- Collaborated with team members to maintain a seamless workflow, assisted coworkers with issues, and provided support in training new employees.
- Adapted quickly to address challenges, such as equipment malfunctions or customer complaints, even in a high-pressure environment.
- Took on manager-level tasks in the absence of a supervisor, such as overseeing daily operations, managing team members, and ensuring adherence to safety standards.
- Built lasting relationships with clients through outstanding customer service interactions.
- Demonstrated dynamic customer service by responding to customer inquiries.
Cashier/Customer Service
Jack in the Box
09.2021 - 01.2022
- Welcome customers as they approach the drive-thru window in a professional and friendly manner.
- Ask customers for their specific order - listen carefully to what the customers are saying.
- Provide answers to customers' questions regarding the ingredients or availability of certain menu items.
- Inform customers about any discounts and specials the organization is offering that day.
- Take orders for food and drinks and input them correctly into the database.
- Ensure accuracy and correct any mistakes immediately by repeating orders.
Train Host & Pre-broader
Thomas the Train Festivals/Day Out with Thomas
02.2018 - 01.2020
- Performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked, and orderly.
- Greet the passengers and engage with little kids and their families.
- Play a role in a script, known as Thomas's best friend, and stay in character.
- Answer the phones and fill to-go orders when needed.
- Ensure the safety of all passengers and provide for their basic needs while the train is on the move.
Education
High School Diploma -
California Military Institute
Perris, CA06.2021
Associate of Science - Biology
Moreno Valley College
Moreno Valley, CASkills
- Multitasking skills
- Good memory for orders
- Bilingual
- Organizational skills
- Customer service
- Stress management skills
- Communication skills
- Leadership
- Patience and empathy
- Reliability and punctuality
- POS systems
- Multitasking and organization
Certification
- PT - Phlebotomy Technician: Certification #S8R9L9Z9 Eff. Date 02/03/2025. Exp. Date 02/03/2027
- EMT-B cert of completion
- CPR Certified
- BLS Certified
Languages
Spanish - Fluent
Timeline
Customer Service
McDonald's
03.2022 - Current
Cashier/Customer Service
Jack in the Box
09.2021 - 01.2022
Train Host & Pre-broader
Thomas the Train Festivals/Day Out with Thomas
02.2018 - 01.2020
High School Diploma -
California Military Institute
Associate of Science - Biology
Moreno Valley College
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