Mishelle Lotero
Hudson
Summary
Organized wellness coordinator with a strong focus on customer service and attention to detail. Successfully coordinated health initiatives, managed scheduling, and ensured client satisfaction through effective communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wellness Coordinator
The Joint Chiropractic
Trinity
06.2025 - Current
- Scheduled patient appointments and managed front desk operations to enhance patient experience.
- Coordinated wellness programs to engage patients in health and wellness initiatives.
- Ensure that the studio is clean and track inventory to make sure there are sufficient supplies.
- Resolved customer complaints through effective communication and problem-solving to improve client satisfaction.
Sales and Marketing Manager
StretchLab
Wesley Chapel
08.2022 - 05.2025
- Managed social media campaigns that increased client engagement and generated new leads.
- Organized community events that built local partnerships and raised brand awareness.
- Trained staff on sales techniques and customer service excellence.
- Maintained relationships with existing clients by proactively addressing their needs and ensuring timely service.
- Prepared reports on key metrics such as leads generated, conversion rates, ROI.
Customer Service Representative
Amazing Lash Studio
Trinity
04.2021 - 06.2022
- Assisted customers with inquiries, enhancing their understanding of products.
- Resolved customer complaints, improving satisfaction through effective communication and problem-solving.
- Educated customers about promotions and loyalty programs available.
- Provided feedback to management on common customer issues for improvement opportunities.
- Answered customer inquiries, ensuring accurate information delivery regarding products and services.
Sales Associate
Crunch Fitness
Port Richey
09.2020 - 04.2021
- Provided excellent customer service to enhance member experience.
- Guided members in using fitness equipment and navigating class schedules to improve engagement.
- Facilitated membership sign-ups and renewals to streamline member onboarding process.
- Conducted facility tours for prospective members and guests.
- Ensured cleanliness and organization of gym facilities to enhance member experience.
- Answered incoming telephone calls to provide store, products and services information.
Education
Associate of Science - Occupational Therapy
South University
Tampa, FL06-2026
Skills
- Patient scheduling
- Wellness program coordination
- Customer service
- Effective communication
- Problem resolution
- Team collaboration
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
CPR License
Timeline
Wellness Coordinator
The Joint Chiropractic
06.2025 - Current
Sales and Marketing Manager
StretchLab
08.2022 - 05.2025
Customer Service Representative
Amazing Lash Studio
04.2021 - 06.2022
Sales Associate
Crunch Fitness
09.2020 - 04.2021
Associate of Science - Occupational Therapy
South University