ENILDA BETANCES
Poughkeepsie,NY
Summary
Enthusiastic and motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Offering background in health and wellness principles and strong desire to grow in this field. Contributes strong organizational skills and ability to develop wellness programs. Ready to use and develop planning and communication skills in wellness coordination role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Wellness Coordinator
Anew Health
02.2022 - 01.2025
- Collected and tracked information about participation and outcomes of individual programs.
- Organized schedules for comprehensive group fitness programs.
- Conduct individualized orientations for Caregivers to educate them on benefits available to them.
- Resolve cases assigned in Salesforce data base within 24. hours
- Provided clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed.
- Maintained up-to-date knowledge of industry trends and best practices in health promotion, integrating innovative approaches into ongoing wellness programming.
Patient Care Coordinator
Valera Health
06.2021 - 02.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Customer Service Representative
Allstate Corp
05.2019 - 05.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Human Resources Coordinator
Cigna
11.2017 - 04.2019
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Led recruitment efforts to attract top talent in a competitive job market.
- Improved employee retention with targeted professional development opportunities.
Medicaid Eligibility Specialist
MetroPlus
05.2015 - 10.2017
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
Education
Bachelor of Science - Psychology
University of Bridgeport
05.2016
Skills
- Organizational standards
- Appointment Scheduling
- Interdepartmental Collaboration
- New Hire Training
- Filing and Recordkeeping
- Insurance Practices
- Patient Care Coordination
- Patient Education
- Administrative supervision
- HIPAA Compliance
- Patient Flow Management
Certification
Recovery Coach
Languages
Spanish
Native or Bilingual
Timeline
Wellness Coordinator
Anew Health
02.2022 - 01.2025
Patient Care Coordinator
Valera Health
06.2021 - 02.2022
Customer Service Representative
Allstate Corp
05.2019 - 05.2021
Human Resources Coordinator
Cigna
11.2017 - 04.2019
Medicaid Eligibility Specialist
MetroPlus
05.2015 - 10.2017
Bachelor of Science - Psychology
University of Bridgeport
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