Hailey Gladden
Asheville,North Carolina
Summary
With over 6 years of experience, my expertise lies in managing the seamless operation of a bustling wellness practice. A skilled logistical expert and master at alchemizing chaos into organized order, I have successfully coordinated all aspects of office flow, including client communications, bookkeeping, data entry, organizational needs, and executive support. Embracing my role as a leader in disguise, I take pride in assisting with driving company progress and proactively seeking solutions to overcome obstacles.
Overview
15
15
years of professional experience
Work History
Wellness Coordinator
Genius Frequency (FKA Nourish & Flourish)
05.2018 - Current
- Self-direct remote administrative tasks including client communications by calls, texts, and emails, scheduling appointments, confidential and diligent data entry, general bookkeeping reports and vendor payments, organization of documents, draft Kajabi campaigns, and various statistic and payments tracking.
- Greet up to 80 clients in one day at the wellness and embodiment practice, and multitask to ensure compassionate client care while guiding the office flow.
- Support business owners with managing their calendars, assistance in the operations of an online program platform, logistical support for retreats, and coordinate flight itineraries, lodging, and transportation.
- Troubleshoot and resolve system or operational inefficiencies with research and present new organizational strategies.
Catering Team Member
Salsarita's Fresh Cantina
02.2016 - 05.2018
- Prepared, packaged, delivered, and set up for catering events ranging from 10-350 people efficiently, including navigating occasional same day orders without much notice.
- Thoroughly reviewed and corrected pre-populated prep sheets to ensure accurate and appealing orders were delivered to customers.
- Built rapport with potential catering customers through brief interactions at business locations.
District Manager
Vector Marketing, District Office
04.2015 - 01.2016
- Invested personal capital to open a district office and managed all aspects of the business, such as general functionality, accounting, and local advertising.
- Interviewed 640+ applicants for sales representative position, conducted 24 three-day sales training seminars, developed 76 sales reps, developed 5 receptionists, and administered sales team and receptionist meetings.
- Responsible for $64k in direct marketing sales.
- Persistent attendance of management, multi-office, divisional, regional, and national business conferences.
Sales Representative and Assistant Manager
Vector Marketing, Division Pilot Office
05.2014 - 04.2015
- Self-managed schedule to book appointments in a professional manner via phone calls to personal leads and recommendations.
- Demonstrated Cutco Cutlery to prospects one-on-one in their home or virtually with above average results of ~70% closing.
- Received title/pay promotions quickly as a leader within the office, and began training for, and assisting the manager with, interviews and sales training seminars before official assistant promotion.
- Qualified as 1 of 4 reps within this office who won a regional trip to Mexico from a two week sales contest in January 2015.
Crew Member - Assistant Manager
Jet's Pizza
01.2010 - 02.2015
- Promoted to assistant manager in early 2012 upon new management's observation of my work ethic.
- Fulfilled orders, and kept storage/work stations clean and restocked.
- Completed opening and closing duties as manager in charge, including all prep work, balanced registers, and supervised staff.
- Stellar customer service via phone and at register, and found resolutions of any customer complaints as manager in charge.
Education
Intuitive Plant Medicine course -
Instituted By Asia Suler
01.2023
Herbalism for Grief Support course -
Instituted By Maria Pfeffer
01.2023
Social Media & Internet Marketing Agency course -
Instituted By Tai Lopez
01.2017
High School Diploma -
Redford Union High School
Redford, MI06.2011
Skills
- Excellent Verbal and Written Communication
- Intuitive and Preemptive Problem-solving
- Organizational Expertise
- Meticulous Attention to Detail
- Executive and Administrative Support
- Schedule/Calendar Planning and Management
- Information Confidentiality
- Software/Programs: Mac, Windows, G-Suite, Mindbody, Kajabi, Mailchimp, Canva, QuickBooks
Timeline
Wellness Coordinator
Genius Frequency (FKA Nourish & Flourish)
05.2018 - Current
Catering Team Member
Salsarita's Fresh Cantina
02.2016 - 05.2018
District Manager
Vector Marketing, District Office
04.2015 - 01.2016
Sales Representative and Assistant Manager
Vector Marketing, Division Pilot Office
05.2014 - 04.2015
Crew Member - Assistant Manager
Jet's Pizza
01.2010 - 02.2015
Intuitive Plant Medicine course -
Instituted By Asia Suler
Herbalism for Grief Support course -
Instituted By Maria Pfeffer
Social Media & Internet Marketing Agency course -
Instituted By Tai Lopez
High School Diploma -
Redford Union High School
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