Mishka Raymond
Washiington Drive, Spanish Town. St.Catherine,JA
Summary
Well-rounded individual with over 4 year background teaching great customer service and sales program to individuals to meet client request and business needs. Skills include analytical thinking and creative problem solving that will fit any position being offered from your organization.
Overview
10
10
years of professional experience
Work History
Trainer
VXI Jamaica
Kingston
12.2019 - Current
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
Sales Representative
VXI JAMAICA
Kingston
10.2016 - 11.2019
- Provided technical support for customers using the company's products or services.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Cashier/Front Line Server
Caterers in Motions
North Street, Kingston, JA
12.2013 - 09.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Business Management-Pending Certification - Levels 3&4
HEART TRUST/VXI JAMAICA
Kingston10-2023
Practicing Nursing Certificate - Levels 1&2
Wilmots Academy School of Nursing
Kingston03-2013
CXC- Mathematics 2, Human And Social Biology 1, Social Studies 3,English Language 3,Inte. Science 3 - CCSLC-Spanish 3
Greater Portmore High
St.Catherine07-2011
Skills
- Communication skills
- Team building
- Progress Reports
- Multitasking
- Employee motivation
References
References available upon request.
Timeline
Trainer
VXI Jamaica
12.2019 - Current
Sales Representative
VXI JAMAICA
10.2016 - 11.2019
Cashier/Front Line Server
Caterers in Motions
12.2013 - 09.2015
Business Management-Pending Certification - Levels 3&4
HEART TRUST/VXI JAMAICA
Practicing Nursing Certificate - Levels 1&2
Wilmots Academy School of Nursing
CXC- Mathematics 2, Human And Social Biology 1, Social Studies 3,English Language 3,Inte. Science 3 - CCSLC-Spanish 3
Greater Portmore High
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