Connie Armstrong
Hearne,TX
Summary
I have been working in retail for roughly 25 years, I don't know all there is to know, but, I do know the basic law of retail, customer satisfaction is most important. Everything we do in retail has to build around what will keep the customers coming back to shop with us. Besides great prices, well stocked isles, and clean stores, the single most important detail is simply, friendly, outgoing, upbeat sales associates that care about the people who shop our stores. These customers don't have to shop with us, there are other options out there. They choose to come to our store. If we dont take care of our customers someone else will be happy to do it for us. It's up to the Store Manager to build a team that understands this fundamental law. But most importantly one must be willing and able to lead by example.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Family Dollar
Hearne, TX
05.2022 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Store Manager
Dollar General
Bryan, TX
09.2020 - 05.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies and inventory shrinkage,
- Recruited, hired, and trained initial personnel, working to establish integrity In the workplace and teach fundamental baseline practices for possible future managers.
- During this time I also traveled to other areas in the district to assist with the preparations for new store openings.
- I was involved in the fixture assembly, stocking and training of three new stores as well as assisting in the remodel of several other stores.
- I also assisted stores in the district that were without managers.
- I did the day to day operations, and associate training for three other stores while their new managers were in training.
- I often traveled to help other stores that had become impacted .
- I would help process the freight.
- Find solutions for back stock and train employees on how to stage and process freight in the receiving room. Freight management is my specialty.
- I also trained associates and managers on how to manage on hand counts to ensure proper inventory replenishment.
Store Manager
Dollar General
Franklin Tx
04.2019 - 09.2020
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Partnered with District Manager to ensure overall financial results of the store including meeting/exceeding sales profit goals
- Rotated merchandise and displays to feature new products and promotions.
- Maintained accurate inventory of all merchandise.
- Responsible for all monthly and quarterly reporting and had access to all accounts, reporting and budgets.
- Oversaw compliance if all cash handling including safe/till counts, bank deposits, and reconciling invoices from drop shipments and vendor deliveries.
- Adhered to company policies ensuring payroll was accurate and within budget.
- Hired and trained new team members in customer service, company policy, loss prevention standards, safety procedures, proper back room organization to maintain product integrity and ensure accurate inventory counts.
Sales Associate (Key Holder)
Dollar General
Hearne, TX
12.2018 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Assistant Manager
Dollar Tree/ Family Dollar
Hearne, TX
12.2023 - Current
- I am the Assistant Manager in charge of the Dollar Tree operations of our combo store.
- I over see the day to day processed of freight management for Dollar Tree.
- I unload trucks, process the freight coordinate repacks of out of season merchandise and order core product.
- I am responsible for merchandising the products to boost the sales and enhance customer satisfaction.
- I display and stock taking into account customer flow, seasonal times and sales.
- I assess the sales flow for key products and feature them accordingly.
- I reset schematics to make room for new or excessive product.
- I find creative ways to merchandise in order to express personality and to keep the Hearne Dollar Tree fresh and exciting.
- While doing this I also work Family Dollar as well.
- I unload trucks. Process freight,. Set schematics, build end caps,
- Fix fixtures and U-boats that break,
- Clean the most undesirable, areas of the store,
- Maintain excellent customer service and assist with opening and closing procedures as well as working cash registers.
- I also oversee the vendor operations and deal with reps to ensure efficient and effective merchandising, ordering, and stocking of product to produce the most profit possible for the company while maintaining positive morale between vendors and the store.
Education
High School Diploma -
Hooker High School
Hooker, OK05.1999
Skills
- I care abundantly about customer service
- Honesty and integrity are my priority
- Fast learner
- Team player
- Energetic and positive
- Amazing with people Especially particularly difficult or distressed customers
- Dedicated worker
- Follow instructions well
- Plan and organize well but I can also adapt and be flexible when needed
- Inventory and asset management is my speciality
- Perpetual eagerness to excel
- I love a challenge
Timeline
Assistant Manager
Dollar Tree/ Family Dollar
12.2023 - Current
Assistant Manager
Family Dollar
05.2022 - 10.2022
Store Manager
Dollar General
09.2020 - 05.2022
Store Manager
Dollar General
04.2019 - 09.2020
Sales Associate (Key Holder)
Dollar General
12.2018 - 04.2019
High School Diploma -
Hooker High School