Missie Michelle Dugger
Richmond,VA
Summary
Dynamic HR professional with extensive experience in developing recruitment strategies and enhancing employee engagement. Proven track record in managing compliance and fostering a positive workplace culture, aligning HR initiatives with organizational goals to drive employee satisfaction and retention.
Overview
32
32
years of professional experience
Work History
Senior HR Director
Westport Health Care
Richmond, VA
01.2008 - Current
- Developed comprehensive recruitment strategies to attract top talent for health care roles.
- Implemented employee engagement initiatives to enhance workplace culture and satisfaction.
- Led performance management processes to ensure alignment with organizational goals.
- Managed employee relations issues to maintain a positive work environment.
- Oversaw benefits administration and compliance with health care regulations.
- Designed training programs to foster professional development for staff members.
- Collaborated with leadership to align HR policies with organizational objectives.
- Streamlined onboarding processes to ensure smooth integration of new hires.
- Counseled managers on disciplinary actions when necessary.
- Developed and implemented human resources policies, procedures, and best practices.
- Investigated incidents of workplace harassment or discrimination complaints.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Drafted job descriptions and prepared job postings for open positions.
- Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
- Developed training programs to improve staff development opportunities.
- Implemented strategies aimed at improving employee retention rates.
- Monitored employee attendance records to ensure adherence to company policies.
- Conducted performance reviews for employees in all departments.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
- Analyzed employee data to identify trends and potential areas of improvement.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Advised senior leadership on organizational structure changes affecting the workforce.
- Maintained confidential records related to personnel files and other sensitive documents.
- Created a positive work environment by promoting team building initiatives and resolving conflicts between employees.
- Collaborated with department heads to develop strategies that would increase employee engagement levels.
- Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
- Coordinated recruitment activities to ensure the organization was staffed with qualified personnel.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Developed hiring and recruitment policies to drive transparent and fair hiring a process for selecting candidates on the basis of merit and relevance with the job.
- Handled sensitive employee and company information with the highest level of confidentiality and discretion.
- Held exit interviews and documented information discussed with employees.
- Directed HR programs, policies and processes to improve operational efficiency.
- Recruited new employees and built relationships, driving visibility.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Provided HR consultation services to leadership and department heads.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Attended conferences, workshops and special events to recruit qualified candidates for the company.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Coordinated employee benefits programs, including health insurance and retirement plans.
C.N.A.
Envoy of Williamsburg
Williamsburg, VA
01.2007 - 01.2010
Staffing Coordinator, Unit Secretary
Ruxton Healthcare
Richmond, VA
01.2004 - 01.2008
Lab Tech
STL
Chesterfield, VA
01.2001 - 01.2004
C.N.A. and Medical Technician
Alpha House
Ashland, VA
01.2002 - 01.2003
Front Desk Supervisor
Super 8 Hotel
Richmond, VA
01.2000 - 01.2002
Building Opener, Receptionist and Child Care
North Richmond YMCA
Richmond, VA
01.2000 - 01.2001
Real Estate Secretary
Lewis & Associates
Richmond, VA
01.1999 - 01.2001
- Managed appointment scheduling for real estate agent and client.
- Coordinated property listings and marketing materials for sales team.
- Supported team with administrative tasks to ensure smooth operations.
- Communicated effectively with clients, vendors, and stakeholders daily.
- Compiled data related to sales activities including listing prices, commissions paid.
- Monitored emails for inquiries from potential buyers or renters.
- Prepared documents such as leases, contracts, and closing statements.
- Provided administrative support to the real estate team.
- Greeted clients, answered phones, and scheduled appointments.
- Maintained accurate records of all real estate transactions.
- Performed clerical tasks such as filing paperwork, copying documents, and scanning images.
- Organized client files and updated contact information in database systems.
- Verified accuracy of documents before submitting them to relevant parties.
- Followed up with prospects throughout sales processes to offer assistance.
- Coordinated listing photography sessions to present properties to the general public.
- Assisted in maintaining valuation documents to meet compliance regulations.
- Assisted in preparing and distributing marketing materials for property listings.
- Handled incoming calls and correspondence related to real estate inquiries.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Front Desk Clerk
Best Western
Sandston, VA
01.1996 - 01.2000
C.N.A.
Ashland Nursing Home
Ashland, VA
01.1995 - 01.2000
Education
C.N.A Class -
Westport Nursing Home
Richmond, VA01-1996
High School Graduate - Academic
Henrico High School
Richmond, VA01-1995
Some College (No Degree) - Business Management
J.S. Reynolds Community College
Richmond, VASkills
- Senior Human Resource Experience
- Licensed Notary
- Excellent Computer Skills
- Knowledge in Excel
- Outlook
- Millennium
- Microsoft Word
- Cash Register Skills
- Multi-Phone Lines System
- Certified CPR and First Aid
- Medical Technical License
- Experience with Opening and Closing a Business
- Staffing Coordinator
- Unit secretary
- Payroll and budget reports
- Front desk Clerk and Supervisor
- Laboratory Technician
- CNA experience
- Drug screen knowledge
- Team player
- Dependable
- Organized
- Accountable
- Training coordination
- Records management
- Staff recruitment planning
- Employee morale building
- Payroll management
- Background checks
- Interviewing techniques
Activities
- Senior Human Resource Experience
- Licensed Notary
- Excellent Computer Skills
- Knowledge in Excel, Outlook, Millennium, Microsoft Word
- Cash Register Skills
- Multi-Phone Lines System
- Certified CPR and First Aid
- Medical Technical License
- Experience with Opening and Closing a Business
- Staffing Coordinator for 220 bed nursing facility
- Unit secretary
- Payroll and budget reports
- Front desk Clerk and Supervisor
- Laboratory Technician
- Twelve years C.N.A. experience
- Drug screen knowledge
- True team player, dependable, organized, and accountable
Timeline
Senior HR Director
Westport Health Care
01.2008 - Current
C.N.A.
Envoy of Williamsburg
01.2007 - 01.2010
Staffing Coordinator, Unit Secretary
Ruxton Healthcare
01.2004 - 01.2008
C.N.A. and Medical Technician
Alpha House
01.2002 - 01.2003
Lab Tech
STL
01.2001 - 01.2004
Front Desk Supervisor
Super 8 Hotel
01.2000 - 01.2002
Building Opener, Receptionist and Child Care
North Richmond YMCA
01.2000 - 01.2001
Real Estate Secretary
Lewis & Associates
01.1999 - 01.2001
Front Desk Clerk
Best Western
01.1996 - 01.2000
C.N.A.
Ashland Nursing Home
01.1995 - 01.2000
C.N.A Class -
Westport Nursing Home
High School Graduate - Academic
Henrico High School
Some College (No Degree) - Business Management
J.S. Reynolds Community College