Miss. Jessica Shepherd
Midland,OH
Summary
Driven manager with a proven track record at J.J.'s Local Grown Produce Wholesales , adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and resolving staff conflicts, ensuring high-quality service delivery. Skilled in verbal and written communication, significantly boosting team performance through effective time management and cross-training initiatives. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
30
30
years of professional experience
Work History
General Manager
J.J.'s Locally Grown Produce Wholesales & More
03.2013 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Head Cashier
Joe's Quick Stop
01.2009 - 01.2013
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Export Specialist
DHL Express USA
01.2000 - 01.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Developed comprehensive training materials for new hires, improving employee onboarding process.
- Reduced shipment delays through meticulous documentation and proactive communication with carriers.
- Maintained up-to-date knowledge of industry best practices, ensuring continuous improvement in export processes.
- Implemented robust financial controls for international transactions, protecting company assets from fraud or currency fluctuations.
- Coordinated cross-functional teams to expedite shipments and resolve any issues promptly.
Sales Associate
Meijer
01.1997 - 05.1999
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Detail Specialist
Clean Car Auto Wash
01.1995 - 01.1997
- Increased customer satisfaction by providing high-quality, timely detailing services.
- Conducted thorough inspections of vehicles prior to service commencement, identifying areas requiring attention or repair.
- Streamlined operations by implementing an organized system for scheduling appointments and managing workflow.
- Provided exceptional customer service by addressing questions, concerns, and feedback promptly and professionally.
- Maintained a clean and organized workspace to ensure efficient completion of tasks.
Education
High School Diploma -
Midwood High School
Charlotte, N.C.Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Languages
Armenian
Full Professional
Additional Information
I beileve i would be a great addition to the team bringing my skills from my past experiences to the table and eager to learn all i can while doing so. I am a well rounded driven & well rounded person just looking a chance to improve my career with this company. thanks for the time you have taken thus far.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offTeam Building / Company RetreatsPaid sick leaveInterests
I love helping others and i also love to make people laugh it builds a comfortable bond
Timeline
General Manager
J.J.'s Locally Grown Produce Wholesales & More
03.2013 - Current
Head Cashier
Joe's Quick Stop
01.2009 - 01.2013
Export Specialist
DHL Express USA
01.2000 - 01.2009
Sales Associate
Meijer
01.1997 - 05.1999
Detail Specialist
Clean Car Auto Wash
01.1995 - 01.1997
High School Diploma -
Midwood High School
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