Melissa Angus
Clarkston,MI
Summary
Outgoing and entrepreneurial e-commerce leader with strong interpersonal skills known for charting the vision and strategic path, propelling organizations to the next level, generating profits, expansion, and longevity. Consistent history of resolving bottlenecks, reversing losses, launching and commercializing products with aggressive 8-figure yearly revenue. Demonstrated expertise in delivering key consumer insights, digital innovation strategy, and creative campaign support, gaining web traffic, customer acquisition, and brand growth. Valued for building a cheerful, unified, communicative, and supportive workplace while coaching top-performing teams with a clear vision and empathetic, mixed management style.
Overview
32
32
years of professional experience
Work History
President, Director of Operations
My Jewel Thief, Inc, MJT
Detroit, MI
01.2000 - 09.2022
- Provided innovative financial and business leadership to grow enterprise from start-up to established and successful business, from 20 to over 20,000 SKUs
- Developed and coached leadership teams that forged company into thriving business
- Designed optimized warehouses focusing on B2C, D2C, and B2B with in-house fulfillment. Managed procurement, inventory and warehouse operations.
- Managed thousands of multi-national customer accounts, drove customer needs, lead product vision and strategy, built product roadmap and development, used data-driven product decisions, influenced, and built stakeholder consensus
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved supply chain to reduce materials costs and optimize distribution.
- Increased company growth through collaboration with sales and marketing departments.
- Pioneered company with suite of e-commerce channels selling themed gift items, growing $300 investment into company with $10M in annual sales
- Shepherded company through over 45x revenue growth yearly, technologically and physically reengineering operational processes and creating customer-focused culture
- Forged and leveraged strong relationships with international suppliers/vendors, ensuring greater variety of goods available
- Keyed out and sourced merchandise per company branding and compliance guidelines, increasing brand loyalty by 40% and 5x faster turnover of inventory
- Set team and individual KPIs and provided regular, actionable feedback.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Managed procurement, inventory and warehouse operations.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching and performance management.
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
- Monitored budget and utilized operational resources.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Initiated on-time, under-budget project management to optimize performance.
- Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
- Provided documentation of processes to comply with regulations and company policies.
- Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
- Led operational team in creation, roll out and management of new product lines.
- Resolved issues and recommended actions based on production and compliance reports.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Achieved under-budget and on-time project management to adhere to project goals.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Defined, implemented and revised operational policies and guidelines.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Developed, maintained and operated company's web presence, developing original text and image content for company website and designing HTML and email promotions.
- Generated 600% increase in client accounts in two years by expanding marketplaces and implementation of effective market strategies.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics for clients.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
Director of Operations
Inspiration, All
Waterford, MI
01.2013 - 06.2022
- Defined and implemented operational policies; managed day-to-day operations driving increased program and product performance
- Spearheaded $1M portfolio of inspirational themed products with short-term and long-term initiatives, increasing year-over-year sales 40% while increasing profit margin 35%
- Demarcated action plan for categories, merchandising, promotions, prices, and negotiations
- Directed vendor management and relationships, achieving optimal product quality and price
- Conducted financial analysis of business opportunities to meet/exceed revenue and profitability targets
- Developed/executed strategic product plans, achieving portfolio expansion within online retail channels
- Prioritized projects that drove innovation and led cross-functional team to commercialize 4000+ revolving products, controlling product development budget
- Evaluated individual product and overall portfolio P&L statements, driving profit growth yearly by 55%
- Focused on employee engagement at all levels through open forums, one-on-one meetings, milestone celebrations, company gatherings, and giveaways resulting in 80% increase in staff engagement
- Served as face of company at trade shows and other key industry events, leading to generation potential by 50
- Executed and coached product listing, copywriting, editing, proofreading, editing, commercial photography
Education
Bachelor of Arts - Photojournalism
Columbia College
Chicago, IL06.1993
Skills
- Operations Structure, Process, Day-To-Day
- Development & Management 1P, 3P
- E-commerce, B2B, B2C, D2C, Drop-Ship
- Warehouse Design, Management, 3PL
Timeline
Director of Operations
Inspiration, All
01.2013 - 06.2022
President, Director of Operations
My Jewel Thief, Inc, MJT
01.2000 - 09.2022
Bachelor of Arts - Photojournalism
Columbia College