MISSY DEKYEM
Staten Island,USA
Summary
Dynamic DSP Coordinator at Person Centered Care Services with proven leadership in enhancing service delivery and compliance. Expert in crisis intervention and behavior management, fostering client independence through effective communication and person-centered planning. Committed to staff development and community integration, ensuring quality care and support for individuals with disabilities.
Overview
11
11
years of professional experience
Work History
DSP Coordinator
Person Centered Care Services
New York, USA,
10.2024 - Current
- Supervise and support a team of Direct Support Professionals, ensuring quality service delivery and adherence to agency protocols.
- Coordinate schedules, oversee documentation (via Evero), and ensure timely incident reporting and compliance tracking.
- Facilitate staff training, onboarding, and coaching in behavior management and person-centered practices.
- Act as primary liaison between clients, staff, and interdisciplinary teams to maintain consistent care communication.
- Audit support documentation for accuracy, confidentiality, and progress tracking.
- Provide crisis intervention support and model effective de-escalation strategies.
- Monitor and support implementation of individualized behavior and service plans.
- Promote community integration and organize inclusive social/recreational activities for clients.
Direct Support Professional
Person Centered Care Services
New York, USA
02.2020 - 02.2024
- Monitored client behavior and reported changes to healthcare professionals.
- Assisted clients in developing social skills through engaging activities.
- Ensured a safe and clean environment for clients at all times.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Encouraged positive behavior through modeling appropriate respons es and reinforcing desired behaviors.
- Instructed indiv iduals in self-advocacy skills to increase autonomy and decision making abilities.
Personal Care Aide
Town Nu
New York, USA
02.2017 - 12.2018
- Supported daily living tasks, medication reminders, and mobility assistance to improve quality of life for clients.
- Maintained detailed observation of patient conditions and communicated concerns to supervisors or physicians.
- Transported clients safely to appointments and community activities.
CNA
Richmond Care Center for Rehabilitation & Nursing
New York, USA
12.2014 - 11.2016
- Delivered patient-centered care under the direction of nursing staff.
- Assisted with hygiene, ambulation, nutrition, and emotional support during recovery and long-term care.
- Maintained detailed electronic health records and practiced fall prevention protocols.
Customer Associate
Walgreens
New York, USA
06.2014 - 08.2014
- Assisted customers, processed transactions, and supported inventory and administrative tasks.
Education
Associate Degree - Li
Borough of Manhattan Community College
Skills
- CPR certification
- SCIP training
- Evero proficiency
- Paycom expertise
- Relias knowledge
- Leadership and team supervision
- Behavioral support
- Crisis intervention strategies
- Effective communication skills
- Microsoft Office suite
- Scheduling proficiency
- Documentation compliance
- Client advocacy techniques
- Adaptability and flexibility
- Time management skills
- Staff training and development
- Person-centered planning approaches
- Relationship building strategies
- Data entry and analysis
Timeline
DSP Coordinator
Person Centered Care Services
10.2024 - Current
Direct Support Professional
Person Centered Care Services
02.2020 - 02.2024
Personal Care Aide
Town Nu
02.2017 - 12.2018
CNA
Richmond Care Center for Rehabilitation & Nursing
12.2014 - 11.2016
Customer Associate
Walgreens
06.2014 - 08.2014
Associate Degree - Li
Borough of Manhattan Community College
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