Melissa Pemberton
Akron
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
2026
2026
years of professional experience
Work History
Customer Service Cashier
Darque Zone Tanning
Akron
06.2025 - Current
- Resolved customer complaints in a professional manner.
- Assisted customer with the products that we sell.
- Counted drawers and balanced for next shift
- Operated cash registers to process payments for goods and services.
- Verified that all coupons were valid prior to processing them into the system.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and provided friendly customer service.
- Complied with all health and safety regulations while performing job duties.
Assistant Manager
Dollar General
Tallmadge
03.2021 - 02.2023
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Cashier
Cirilla's
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Assisted customers with locating merchandise within the store.
- Balanced cash drawers at the end of each shift.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
Some College (No Degree) - Business Management
Sourthern New Hampshire University
Manchester, NHSkills
- Cash register operation
- Sales trend analysis
- Inventory management
- Customer service
- Attention to detail
- Retail merchandising
- POS system operation
- Merchandise restocking
- Plan-o-gram implementation
- Multitasking and organization
- Honest and dependable
Timeline
Customer Service Cashier
Darque Zone Tanning
06.2025 - Current
Assistant Manager
Dollar General
03.2021 - 02.2023
Customer Service Cashier
Cirilla's
Some College (No Degree) - Business Management
Sourthern New Hampshire University