Missy Hayward

Seasoned and dedicated Nurse Supervisor & Certified Pediatric Nurse with 20 years of diverse nursing experience including: department operations, telehealth, clinic/ infusion, and inpatient/intensive care

Gillette-Specific Resource Nurse Expertise: Neurology & Neuromuscular Neurology, PMR/Botox, Infusion, Endocrinology/OI, Infectious Disease/Pediatrics, CMD, Pediatrics, PREPARE

True understanding of our teams, our work, and our vision.

Clinical knowledge and expertise, natural interpersonal strengths, interdisciplinary collaboration, and problem-solving abilities

Focused on supporting and motivating our teams to deliver highly effective and exceptional quality patient care

• Supervise >50 staff members
• SNAP (now QCC) & ACNS Clinics
• PrePARE
• Medication Protocols
• Pre-Procedure Briefings incorporated into Sedation Policy
• Staff Morning Huddles, Monthly Staff Meeting, Monthly Team Meeting
• Portal Messaging
• Multispecialty Cerner Pools
• Standardized Sending Incoming Faxing
• Clinic Department Council Lead: Vacation Policy, Document Organization(SharePoint), Clinic Clean Up
• ID Connect: Integration in Clinic, ID Virtual Provider Cart
• Infectious Disease Committee
• Lab Committee
• 3P2D Policy & Procedure Review Clinic Representative (Clinical Shared Governance)
• Standardized Guidelines Supporting Telehealth Routing to Appropriate Clinics Teams & Providers
• Medication Labels Revision
• Nurse Education Clinic Visits: Injection Teaching
• Divided Charge Nurse Role: Expectation, Communication, Data to Support Future Decisions
• Inpt and Outpt Collaboration in Care: Orthopedic Trial
• Medical Assistant Job Satisfaction: Pyxis Access, Increased Skills
• Infusion & Clinic Nurse Job Satisfaction: Increase Venous Access Skills to Clinic Nursing to support Infusion
• Nitrous Orders: Education to Providers & Staff on Sedation Policy & options to support workflows
• Charge Alert: Supporting Clinic Staff & Charge Integrity Dept to decrease missed charges
• IS & PMSO: Resolution to Software Issues: Computer Efficiency, Dictaphone, Virtual Visit Links Support
• Clinic Remodel: Collaboration on Space, Equipment, Layout, Design
• Leveling 2.0: Clinic Space Utilization, Ancillary Support Needs
• Interdepartment: Lead Quarterly STP Supervisor Meeting: Delayed Clinic Teams, Collaboration

• Minnesota, South Dakota, California Registered Nurse
• Pediatric Nurse Certified
• ENPC
• PALS
• BLS
• NRP
• STABLE
• ACLS

• Clinic Nurse Supervisor: Staff Development, Resource Utilization, Operational Efficiency, Occurrence/Grievance Resolution, Interdepartmental Collaboration
• Telephone Triage
• Care Coordination
• Botox/Phenol
• Sedation
• Phlebotomy/IV Access
• Telemetry
• Endotracheal Tubes
• Ventilator
• Vasopressor and Insulin Drips
• Ventricular Shunts
• Ports, Arterial & Venous Central Lines
• Epidural
• PCA
• Wound Vacuum

• SNAP (now QCC) & ACNS Clinics
• PrePARE
• Medication Protocols
• Pre-Procedure Briefings & Sedation Policy
• Staff Morning Huddles
• Portal Messaging
• Multispecialty Pools Dividing into Specialty Pools
• Add on Sedated Procedures Guidelines
• Standardized Sending Incoming Faxing
• Department Council Lead: STP Clinic Vacation Policy, Created Frequently Called Numbers Document, G Drive Clean Up (now saved in Vibe), Clinic Clean Up
• ID Connect: ID Virtual Support Integration in clinic
• Infectious Disease Committee
• Lab Committee
• 3P2D Policy & Procedure Review Committee (Clinical Shared Governance)