Missy J Willis
Midway,KY
Summary
Driven professional with extensive experience in patient care coordination, recognized for delivering impactful support and services that enhance client well-being. Proven ability to foster effective collaboration and adaptability, ensuring seamless team operations and achieving positive outcomes. Expertise in needs assessment, resource coordination, and client advocacy drives meaningful results and elevates the standard of care. Committed to reliability as a team player, focused on achieving goals while effectively responding to evolving demands in a fast-paced environment.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Cardiology Case Manager
Veterans Affairs
Lexington, KY
06.2025 - Current
- Established and maintained effective communication pathways between veterans and healthcare providers to improve access to services.
- Coordinated efforts with cardiologists to ensure timely completion of clinical procedures and diagnostic tests.
- Coordinated communication between diverse teams to enhance continuity of patient care.
- Established and managed daily clinic setups to ensure efficient service delivery for 30 providers.
- Engaged with cardiology scheduler to optimize follow-up procedures and ensure timely patient communication.
- Managed clinic flow to optimize patient processing and enhance operational efficiency.
- Assessed and prioritized patient needs according to severity levels.
- Enhanced patient satisfaction by proactively resolving concerns and grievances promptly.
Registered Nurse: Case Management
Baptist Health Lexington
05.2012 - 05.2025
- Achieved improved patient outcomes through effective cardiovascular stress lab management over 5.5 years. Enhanced community health through successful biometric screening initiatives for one year. Increased patient knowledge and self-management skills through diabetes education for one year. Delivered exceptional care in a surgical ICU setting for 2.5 years, contributing to overall patient recovery.
- Assessed patient needs and coordinated tailored care plans for diverse populations, ensuring holistic service delivery.
- Monitored patient progress and refined care plans to support effective transitions between healthcare environments.
- Delivered comprehensive education and support to patients and families to enhance understanding of healthcare options.
- Collaborated with Skilled nursing facilities, Home Health agencies, Medical Equipment companies, and Pharmacies to set up skilled rehab, home health, O2 and other medical equipment, and Home infusions.
- Collaborated with interdisciplinary teams to optimize patient outcomes and resource utilization.
Certified Fitness Instructor
FALLING SPRINGS ARTS and RECREATION CENTER
04.2002 - 01.2018
- Develop and instruct water aerobics, pilates, baloxing, and spinning classes.
- Volunteer at adult and kids triathalons
Registered Nurse: Pre-Op, Post-Op
WALDMAN and SCHANTZ PLASTIC SURGERY CENTER
05.2014 - 11.2014
- Managed medication delivery and assessed patient reactions to ensure safety and comfort during pre-operative and post-operative care.
- Coordinated with surgical teams to ensure comprehensive patient readiness for various plastic surgery interventions.
- Delivered detailed information to patients about surgical procedures and recovery protocols, ensuring understanding of post-operative care plans.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Registered Nurse, Med/Surg
PATTIE A CLAY REGIONAL MEDICAL CENTER
01.2012 - 05.2012
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Delivered comprehensive education to patients and families to enhance understanding of disease management and promote health strategies.
- Optimized workflow processes to enhance efficiency in patient care delivery.
- Facilitated patient-centered care by advocating for needs and upholding regulatory compliance in healthcare practices.
- Administered medications with precision to uphold safety standards while vigilantly monitoring for side effects or adverse reactions.
- Provided compassionate nursing care focused on physical, emotional, and spiritual needs to improve overall patient satisfaction.
- Conducted comprehensive assessments to guide treatment decisions and interventions.
State Registered Nurse Assistant, Stroke Unit
CARDINAL HILL HOSPITAL
04.2010 - 09.2011
Licensed Massage Therapist
SELF EMPLOYED
12.1999 - 07.2011
Quality Control Checker
WALL STREET GREETINGS
10.2007 - 05.2010
- Inspect cards, check inventory, package orders.
Team Member
TOYOTA MOTOR MANUFACTURING
02.1996 - 09.1999
- Completed Team Leader classes and implemented Kaizen projects
Education
Bachelor Degree - Nursing
KCU
12-2014
Associate Degree - Nursing (RN)
Midway College
12-2011
Bachelor of Science - Merchandising/Apparel & Textiles
University of Kentucky
05-1994
Skills
- Autonomous RN that can function effectively in all environments
- Leader of practice development and process improvement
- Developed and implemented safe practice environments for patients, their families, and other staff members
- Creative thinker, excelling in problem solving and critical thinking
- Obtained and maintained my Clinical Ladder Level 2
Certification
- ACLS Certification
- Certified Massage Therapist-Bluegrass Professional Massage, Inc.
- Certified Fitness Instructor-Fitour; Beyond Barre Certified
- American Heart Association-Healthcare Provider BLS
- 120 Hour Practicum in an Intensive Care Unit at Central Baptist Hospital
- Lifestyle Coach for the Diabetes Prevention Program
Timeline
Cardiology Case Manager
Veterans Affairs
06.2025 - Current
Registered Nurse: Pre-Op, Post-Op
WALDMAN and SCHANTZ PLASTIC SURGERY CENTER
05.2014 - 11.2014
Registered Nurse: Case Management
Baptist Health Lexington
05.2012 - 05.2025
Registered Nurse, Med/Surg
PATTIE A CLAY REGIONAL MEDICAL CENTER
01.2012 - 05.2012
State Registered Nurse Assistant, Stroke Unit
CARDINAL HILL HOSPITAL
04.2010 - 09.2011
Quality Control Checker
WALL STREET GREETINGS
10.2007 - 05.2010
Certified Fitness Instructor
FALLING SPRINGS ARTS and RECREATION CENTER
04.2002 - 01.2018
Licensed Massage Therapist
SELF EMPLOYED
12.1999 - 07.2011
Team Member
TOYOTA MOTOR MANUFACTURING
02.1996 - 09.1999
Associate Degree - Nursing (RN)
Midway College
Bachelor of Science - Merchandising/Apparel & Textiles
University of Kentucky
Bachelor Degree - Nursing
KCU