Missy Metzger
LEXINGTON,KY
Summary
Proven leader with a track record of enhancing buisness performance and customer satisfaction at Stilz Cleaning. Skilled in Strategic Planning and Staff Development, adept at fostering customer relationships and driving revenue growth. Excelled in budget control, reducing waste, and mentoring staff, significantly boosting engagement and operational efficiency. Excellent communications with employees. Interested in learning new skills and advancing in company positions.
Overview
28
28
years of professional experience
Work History
Manager
Stilz Cleaning
03.2015 - 12.2023
- Maximized performance by monitoring daily activities and mentoring team members. Dispatching employees to customers on a weekly basis.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees. Developed customer relations with new and existing accounts.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Server
Waffle House Restaurant
07.2007 - 01.2013
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing my regular customers.
Bar Manager
Cheles Restaurant and Bar
07.2001 - 05.2003
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Sales/Customer Service Associate
USA Mobile
06.1996 - 07.1998
- Increased customer satisfaction by providing knowledgeable and efficient service in all pager sales transactions. Continued and current and obtained new large commercial accounts.
- Participated in ongoing training opportunities to stay current with industry developments and enhance my skills as a knowledgeable pager sales associate.
- Tailored sales presentations to suit the knowledge level and preferences of each customer, ensuring a positive and informative experience for all.
- Boosted overall sales results by effectively cross-selling related products and services, such as accessories, insurance plans, or extended warranties.
- Built strong relationships with customers, resulting in repeat business and positive referrals.
- Assisted management with inventory control, ensuring optimal product availability for customer needs.
- Resolved customer complaints quickly and professionally, turning negative situations into opportunities for relationship building and future sales.
Education
Marketing
Armstrong Atlantic University
Ft Stewart, GAMarketing -
Lexington Community College
Lexington, KYGeneral High School -
Lafayette High School
Lexington, KY05.1996
Skills
- Strategic Planning
- Business Administration
- Staff Development
- Expense Tracking
- Budget Control
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Staff Training and Development
Timeline
Manager
Stilz Cleaning
03.2015 - 12.2023
Server
Waffle House Restaurant
07.2007 - 01.2013
Bar Manager
Cheles Restaurant and Bar
07.2001 - 05.2003
Sales/Customer Service Associate
USA Mobile
06.1996 - 07.1998
Marketing
Armstrong Atlantic University
Marketing -
Lexington Community College
General High School -
Lafayette High School