Summary
Overview
Work History
Education
Skills
Timeline
Generic

Missy Theogene

Houston,TX

Summary

Passionate about healthcare and technology, with a commitment to providing excellent, hands-on support in a fast-paced environment. Expert in optimizing medical records management, ensuring compliance, and enhancing EHR efficiency to support healthcare organizations in delivering accurate and secure patient care. Skilled in training, and implementing and configuring Epic modules to meet client requirement.

Overview

6
6
years of professional experience

Work History

Healthcare SME

Broward Health North
06.2024 - Current
  • Lead in-person trainings on Epic modules, tailored to different user roles (e.g., clinicians, nurses, billing staff, administrators)
  • Teach end-users about Epic navigation, workflows, and specific functionalities required for their roles
  • Develop Training Materials
  • Update materials to reflect the latest workflows and system updates in Epic
  • Set up training rooms according to seating charts, maintaining proper spacing and cleanliness
  • Ensure technology setup, and troubleshoot minor issues
  • Confirm each candidate's identity by reviewing photo IDs, ensuring compliance with security measures
  • Proctor and monitor classroom
  • Assisted in post training as an at the elbow support consultant

Epic Go-Live Consultant

Memorial Hermann Hospital
05.2024 - 10.2024
  • On-Site Activation Assistance
  • Present at the go-live location to support clinical and administrative staff as they begin using Epic
  • Assist with logging into Epic, navigating modules and troubleshooting login and access issues
  • Supported Beacon as well as CPOE module
  • Observe workflows and identify opportunities for increased efficiency, sharing feedback with the implementation team
  • Collaborate with IT teams to ensure all hardware and devices function properly with Epic
  • Troubleshoot issues on the spot, offering quick and effective solutions to minimize workflow disruptions
  • Assisted in the implementation of both Ambulatory and Inpatient waves of the Go live
  • Generated a 90% encounter close rate at the clinic I supported


Software Implementation Specialist

TEKsystems
01.2024 - 02.2024
  • Coordinated with Epic support teams to schedule and execute the system upgrade seamlessly
  • Conduct thorough testing of upgraded Epic modules to ensure functionality and compatibility
  • Provided training sessions for hospital staff on new features, workflows, and system changes post-upgrade
  • Addressed and resolve any issues or challenges encountered during the upgrade process
  • Documented upgrade procedures, best practices, and lessons learned for future reference
  • Worked independently to support a clinic, offering assistance to all clinical staff from receptionist, nurses, and physicians

Epic ATE Consultant

Epic ATE Consultant
10.2023 - 11.2023
  • Real-Time end user support
  • Offered in-person, at-the-elbow support to healthcare staff as they navigate the Epic system, addressing questions, concerns, and challenges as they arise
  • Guided users through Epic's functionalities, modules, and workflows, helping them complete tasks accurately and efficiently
  • Provided reassurance and practical solutions to users, adapting support to each individual's level of comfort and familiarity with Epic
  • Offering encouragement and positive reinforcement, particularly for users who may feel overwhelmed by the new system
  • Answering questions patiently and provide guidance to ensure users feel confident in their abilities to use Epic
  • Staying present and approachable to build trust, creating a safe space for users to ask questions and seek help as needed
  • Primary assisted physicians in a family medicine clinic - module supported (Orders)

Epic ATE Consultant

Epic ATE Consultant
05.2023 - 06.2023
  • Recorded questions and feedback as appropriate to include in future education and/or any user support sessions
  • Provided training and support to end-users on Epic applications and workflows
  • Provided at-the-elbow support during the Big Bang go lives to the physicians, mid-level providers, and nurses and the various ambulatory practices
  • Observed workflows to identify potential areas for improvement or user error, providing suggestions to streamline tasks within Epic
  • Collaborated with team members to share insights and strategies that improve efficiency across departments during go-live
  • Supported end-users in understanding how to integrate Epic into their daily tasks and workflows seamlessly

Licensed Insurance Agent

Licensed Insurance Agent
02.2019 - 09.2022
  • Generated leads through inbound calls and networking
  • Evaluated clients' insurance needs and recommended appropriate policies
  • Processed insurance applications and maintained accurate client records
  • Provided exceptional customer service to policyholders and addressed any inquiries or concerns
  • Stayed current on industry trends and regulations to effectively advise clients on insurance options
  • Sold Dental and Life/Health policies

Education

Associate -

Miami International University of Art and Design
Miami, FL

Skills

  • Chart Review
  • Clinical Documentation
  • Stork Dragon CPOE
  • Ambulatory Care
  • Working with Physicians
  • Personalization Data Entry
  • Customer Service
  • Healthcare
  • Technical Training
  • Problem Resolution
  • Patient Charts
  • Healthcare Terminology
  • Hippa Trouble Tickets
  • Software Support
  • Oncology experience

Timeline

Healthcare SME

Broward Health North
06.2024 - Current

Epic Go-Live Consultant

Memorial Hermann Hospital
05.2024 - 10.2024

Software Implementation Specialist

TEKsystems
01.2024 - 02.2024

Epic ATE Consultant

Epic ATE Consultant
10.2023 - 11.2023

Epic ATE Consultant

Epic ATE Consultant
05.2023 - 06.2023

Licensed Insurance Agent

Licensed Insurance Agent
02.2019 - 09.2022

Associate -

Miami International University of Art and Design

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Missy Theogene