Missy Tucker
Cookeville,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director, Clinical Pharmacy – Coverage Reviews
BlueCross BlueShield Of Tennessee Inc.
11.2023 - Current
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained personnel to perform coverage reviews for specialty/medical benefit and pharmacy benefit medications.
Director, Clinical Pharmacy – Formulary/UM
BlueCross BlueShield Of Tennessee Inc.
03.2019 - 10.2023
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed the teams responsible for BCBST Commercial, Exchange and Medicare formularies and corresponding utilization management strategies.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Served as the BCBST Corporate P&T Committee Chair for 5 years.
Manager, Formularies
BlueCross BlueShield Of Tennessee Inc.
03.2016 - 03.2019
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed the Commercial, Exchange and Medicare formularies and corresponding utilization management strategies.
- Served as the BCBST Corporate P&T Subcommittee Chair for 4 years.
Manager, Clinical Pharmacy Operations
BlueCross BlueShield Of Tennessee Inc.
08.2012 - 02.2016
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Clinical Pharmacist
BlueCross BlueShield Of Tennessee Inc.
12.2007 - 07.2012
- Mentored pharmacy students and residents, fostering a supportive learning environment that promoted professional growth.
- Participated in quality improvement initiatives to optimize clinical pharmacy services within the organization.
- Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications.
- Effectively prioritized tasks and organized workflow to increase efficiency for appeal reviews for both provider administered and self-administered medications.
Staff Pharmacist
Kroger Pharmacy
11.2003 - 11.2007
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
- Streamlined pharmacy operations by implementing efficient inventory management systems and reducing medication errors.
- Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.
Assistant Professor & Director of Pharmacy
University Of Tennessee Health Science Center
07.2001 - 09.2003
- Served as a faculty member at UT College of Pharmacy and provided instruction focused on mental health conditions and substance abuse disorders.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
- Concurrently served as Directory of Pharmacy at Memphis Mental Health Institute leading a staff of 2 pharmacists and 3 pharmacy technicians who provided pharmaceutical care for the inpatient population
- Precepted multiple 4th year pharmacy students at Memphis Mental Health Institute.
Psychiatric Pharmacy Practice Resident
University Of Tennessee Health Science Center
07.2000 - 06.2001
- Collaborated with interdisciplinary teams for optimal patient treatment plans and continuity of care.
- Contributed to formulary management, ensuring cost-effective utilization of medications within the institution.
- Educated patients on self-care strategies, enabling them to better manage their chronic conditions independently.
- Worked as preceptor to provide practice-based instruction to students at pharmacy practice sites.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Education
Doctor of Pharmacy -
The University of Tennessee Health Science Center
Memphis, TN06.2000
Bachelor of Science - Minor in Elementary Education
The University of Tennessee - Knoxville
Knoxville, TN05.1996
Skills
- Staff Management & Development
- Operations Management
- Process Improvement
- Positive Role Model and Mentor
Certification
Licensed Pharmacist: Tennessee (#11248)
Timeline
Director, Clinical Pharmacy – Coverage Reviews
BlueCross BlueShield Of Tennessee Inc.
11.2023 - Current
Director, Clinical Pharmacy – Formulary/UM
BlueCross BlueShield Of Tennessee Inc.
03.2019 - 10.2023
Manager, Formularies
BlueCross BlueShield Of Tennessee Inc.
03.2016 - 03.2019
Manager, Clinical Pharmacy Operations
BlueCross BlueShield Of Tennessee Inc.
08.2012 - 02.2016
Clinical Pharmacist
BlueCross BlueShield Of Tennessee Inc.
12.2007 - 07.2012
Staff Pharmacist
Kroger Pharmacy
11.2003 - 11.2007
Assistant Professor & Director of Pharmacy
University Of Tennessee Health Science Center
07.2001 - 09.2003
Psychiatric Pharmacy Practice Resident
University Of Tennessee Health Science Center
07.2000 - 06.2001
Doctor of Pharmacy -
The University of Tennessee Health Science Center
Bachelor of Science - Minor in Elementary Education
The University of Tennessee - Knoxville
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