John Armstead
Riverdale,GA
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Proven ability to quickly build relationships with both clients and business audiences. Knowing Daily sales goals and meeting set goals efficiently.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Manager
MAC Cosmetics
Sandy Springs, GA
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Operated concierge to keep in touch with customers and set up future appointment as well as inform customers on future master classes.
MAC Beauty Advisor
Nordstrom
Sandy Springs
01.2024 - 10.2024
- Consistently kept up-to-date knowledge of current beauty trends and styles
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Increased sales by 30% by honest and trustworthy customers service experience
- Worked closely with vendors to ensure quality control standards were met when receiving shipments.
- Implemented new policies and procedures related to counter operations as required.
- Analyzed data from past sales activities to forecast future needs of the business.
- Provided feedback on customer purchases to ensure satisfaction with products purchased.
- Organized promotional events to maximize sales opportunities in the store.
- Identified areas of improvement within existing operations processes and took corrective action accordingly.
FT Supervisor
H&M
Buford, Georgia
09.2018 - 11.2023
- Capitalized on industry and marketplace trends to enhance numbers and customer services for sales solutions and approaches
- Oversaw and improved cosmetics deliveries worth more than $500,000 per year through efficient coordination of building clientele and proactive execution
- Number 1 Cartier counter in the southeast regions for 3 years
- Manage events for the beauty department
- Helping bring $75
- Delegate staff to perform techniques on how run a cosmetic counter
Business Manager
Macys
Riverdale, GA
08.2015 - 07.2018
- Developed inaugural incentive performance plan motivating staff and achieving 25% increase in sales
- Manage the cosmetic line Kylie Cosmetics and Philosophy
- Manage daily goals, budgets, and staff
- Resolved product issue through consumer testing
- Increased sales 15% over 4 months period
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Supervised team of 4 staff members
Education
Bachelor of Arts - Fashion Business and Marketing
Art Institute of Atlanta
Sandy Springs, Georgia05.2019
Skills
- Customer Connection
- Prepared budgets
- Monthly goals
- Daily numbers
- Event goals
- Business operations
- Cost containment
- Efficiency improvements
- Revenue generation
- Incentive performance plan
- Sales increase
Timeline
Manager
MAC Cosmetics
10.2024 - Current
MAC Beauty Advisor
Nordstrom
01.2024 - 10.2024
FT Supervisor
H&M
09.2018 - 11.2023
Business Manager
Macys
08.2015 - 07.2018
Bachelor of Arts - Fashion Business and Marketing
Art Institute of Atlanta