Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Misti Klein

Antwerp,OH
Misti Klein

Summary

Becoming adept at problem-solving and demonstrating exceptional attention to detail, I significantly enhanced customer satisfaction and operational efficiency across roles, notably at Dana Light Line Napoleon and Lopez Village Market. My ability to master various tasks and stations, coupled with a strong foundation in customer service and safety awareness, positions me as a versatile and dynamic candidate.

I have overcome many obstacles and are ready to start the next chapter of life. Looking for that work environment that you just can't wait to get to.

Overview

19
years of professional experience

Work History

Dana Light Line Napoleon

Temp to Hire Assembly Tech
11.2023 - 02.2025

Job overview

Assembly line tech 75 / 50 axel line WaterSpider

(Non driver material handler)

Duties included:

Material identification and delivery to line

( Aka line feeding)

Operation of various stations on the line

Cross trained multiple lines and stations

Data input down times by the hour

Team communication ( coworkers, line supervisors, Safety reps, continuous improvement personnel, and forklift drivers)

Dollar General Market

Sales Associate
10.2022 - 11.2023

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Lopez Village Market Market

Sales Associate
12.2015 - 10.2022

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained customer friendly demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions
  • Assisted in training new employees
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Cashier, Hot Deli, Meat Department Associate and Janitorial Services

Dewitt Lewis

Farm Hand
09.2021 - 09.2022

Job overview

Farmhand side job

Clean cow barn

Help feed cows

Log fallen dead trees

Lawn maintenance

Lopez Islander Resort Resort

Front Desk Receptionist
03.2020 - 12.2021

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Lopez Island Farm and Cottages

House Keeping
09.2015 - 12.2015

Job overview

  • Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
  • Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
  • Promoted a clean worksite environment through regular housekeeping tasks and proper waste disposal methods.
  • Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
  • Collaborated with housekeeping staff to ensure timely room turnovers and consistently high cleanliness standards.
  • Supported housekeeping department in maintaining high-quality standards for overall hotel appearance and cleanliness.
  • Accepted responsibility for maintenance and necessary housekeeping duties of common use areas.

Sauders Wood Archbold, Ohio

Assembly Line Worker
01.2014 - 10.2015

Job overview

  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.

Walmart

Sales Associate
10.2009 - 06.2011

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Adept Cleaning (self Contracted)

Housekeeping and Laundry Attendant
10.2005 - 09.2008

Job overview

  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Stove and refrigerator
  • Deep cleaned restrooms
  • Living areas
  • Spring cleaning: windows, basement, and attics
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork
  • Has been a primary source of income and a side job.

Education

Logan County High School
Hopkinsville, KY

GED from General Studies
2005

Skills

  • Attention to detail
  • Time management
  • Problem-solving
  • Customer service
  • Safety awareness
  • Always Ready to Learn

Languages

Spanish
Elementary

Timeline

Temp to Hire Assembly Tech

Dana Light Line Napoleon
11.2023 - 02.2025

Sales Associate

Dollar General Market
10.2022 - 11.2023

Farm Hand

Dewitt Lewis
09.2021 - 09.2022

Front Desk Receptionist

Lopez Islander Resort Resort
03.2020 - 12.2021

Sales Associate

Lopez Village Market Market
12.2015 - 10.2022

House Keeping

Lopez Island Farm and Cottages
09.2015 - 12.2015

Assembly Line Worker

Sauders Wood Archbold, Ohio
01.2014 - 10.2015

Sales Associate

Walmart
10.2009 - 06.2011

Housekeeping and Laundry Attendant

Adept Cleaning (self Contracted)
10.2005 - 09.2008

Logan County High School

GED from General Studies
Misti Klein