Misti Tyler
Chelsea,AL
Summary
Results-driven Senior Project Manager with 15+ years of experience delivering complex, enterprise-level IT initiatives. Proven track record managing 4–6 concurrent projects with budgets ranging from $250K to $1.25M and leading cross-functional teams of 12–22 resources. Expert in Agile, Waterfall, and hybrid delivery models with strong focus on stakeholder alignment, risk management, and operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Project Manager/Team Lead
McLeod Software
01.2019 - Current
- Lead 4–6 concurrent enterprise software implementation projects annually with budgets ranging from $250K–$1.25M
- Direct cross-functional teams of 12–22 resources to deliver projects on time and within scope and budget
- Manage full project lifecycle including scope, planning, execution, risk management, and go-live coordination
- Develop SOWs, change orders, and cost estimates to maintain financial control and scope alignment
- Drive stakeholder communication and executive reporting, ensuring transparency and alignment
- Improved team collaboration and document management by standardizing processes in MS Teams and SharePoint
- Partner with leadership to resolve escalations and improve service delivery outcomes
IT Project Manager
EBSCO Industries
01.2011 - 01.2019
- Managed 15+ complex IT projects annually, delivering measurable business outcomes
- Led cross-functional teams and coordinated dependencies across multiple departments
- Controlled scope, schedule, cost, and quality to maintain project success within acceptable risk thresholds
- Implemented change control processes to reduce scope creep and improve delivery consistency
- Identified and mitigated risks, improving overall project success rates
- Delivered executive-level reporting and maintained strong stakeholder relationships
IT Support Analyst (Level 3)
EBSCO Industries
01.2008 - 01.2011
- Supported 300+ enterprise applications and resolved complex technical issues
- Created system documentation and disaster recovery procedures
Desktop Support Analyst
EBSCO Industries
01.2006 - 01.2008
- Provided technical support for 4,000+ users in a multi-platform environment
- Installed and maintained hardware/software systems
Education
Associate of Science - Information Technology (Computer Network Systems)
ITT Technical Institute
Birmingham, AL2005
Skills
- Project & Program Management
- Agile, Waterfall & Hybrid
- Stakeholder Communication
- Risk Management
- Budgeting & Forecasting
- Process Improvement
- Change Management
- SDLC
- MS Project
- ServiceNow
- SharePoint
- Rally
Certification
- PMP
- CSM
- ITIL Foundation
- Lean
- A3 Problem Solving
- Kanban
- Fearless Leaders Masterclass
- Customer Experience Professional
Timeline
Senior Project Manager/Team Lead
McLeod Software
01.2019 - Current
IT Project Manager
EBSCO Industries
01.2011 - 01.2019
IT Support Analyst (Level 3)
EBSCO Industries
01.2008 - 01.2011
Desktop Support Analyst
EBSCO Industries
01.2006 - 01.2008
Associate of Science - Information Technology (Computer Network Systems)
ITT Technical Institute