Mistie Pearson
Spartanburg,SC
Summary
I am a motivated, healthcare professional with robust understanding of patient referral systems and proven ability to streamline processes for improved patient care. Known for strong collaborative efforts within teams and consistently achieving desired outcomes. Reliable and adaptable with expertise in managing patient data and coordinating with healthcare providers.
Overview
18
18
years of professional experience
Work History
Referral Coordinator
Vanderbilt Medical Center - Remote
Nashville, TN
07.2022 - Current
- Coordinate patient referrals to ensure timely access to necessary medical services.
- Streamline communication between healthcare providers and patients, enhancing referral efficiency.
- Manage scheduling logistics for specialist appointments, reducing patient wait times.
- Assess referral documentation for accuracy and completeness, ensuring compliance with medical protocols.
- Demonstrate strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Provides service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance. Schedules patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions
Patient Access Specialist
Spartanburg Regional Healthcare System
Spartanburg, SC
11.2018 - 07.2022
- I manage scheduling for various appointments, procedures, and other company functions, while also administering check-in documents and collecting co-pays and other payments from patients. I verify insurance eligibility, verify pre-certification for procedures, and post any collected payments internally. I also process referrals and medical records. At the end of the day, I balance the cash drawer and handle bank deposits weekly. I am also charged with managing office inventory, distributing incoming mail, and managing a multi-line telephone.
- Managed insurance verification procedures, ensuring compliance with healthcare regulations and policies.
- Trained new staff on patient access protocols, fostering a culture of accuracy and efficiency.
Physician Practice Specialist
Greenville Health System
09.2007 - 10.2016
- I oversaw handling check-in and check-out for patients, as well as collecting all co-pays, past due balances, and procedural payments due. Once collected, I also posted these payments. I managed pre-certification for procedures, verified insurance eligibility, answered a multi-line phone, scheduled follow-ups, and processed medical records.
Education
Certified Nursing Asst - nursing assistant program
Carolina Vocational Ctr
10.2002
High School Eq. / GED - undefined
04.1997
Skills
- Excel Word
- EPIC
- Pre-authorizations
- Insurance verification
- Multi-line phone proficiency
- Medical terminology knowledge
- EClinicalWorks
- QuickBooks
- Problem Solving
- Excellent communication
- Detail oriented
- Outbound calls
Timeline
Referral Coordinator
Vanderbilt Medical Center - Remote
07.2022 - Current
Patient Access Specialist
Spartanburg Regional Healthcare System
11.2018 - 07.2022
Physician Practice Specialist
Greenville Health System
09.2007 - 10.2016
High School Eq. / GED - undefined
Certified Nursing Asst - nursing assistant program
Carolina Vocational Ctr