KRISTEN PORTUGAL
Summary
Administrative professional with over seven years of experience supporting compliance focused operations, managing sensitive records, and coordinating processes across teams. Known for being organized, dependable, and detail oriented, with a strong background in documentation, reporting, and confidentiality. Currently completing a bachelor's degree in business administration.
Overview
11
11
years of professional experience
Work History
Referral Coordinator
Medical Management Professional Services Inc.
Chicago
01.2020 - 12.2025
- Managed high volumes of referrals and related documentation while maintaining accuracy and confidentiality.
- Created, maintained, and reviewed electronic records to ensure compliance with internal policies and regulatory requirements.
- Coordinated with internal teams to resolve documentation issues, authorization discrepancies, and process delays.
- Tracked activity and updates across multiple systems to support reporting and operational follow up.
- Assisted with appeals and corrections by reviewing documentation, gathering required information, and ensuring timely submission.
- Worked closely with cross functional departments to improve workflows and reduce processing errors.
Patient Care Coordinator
Blue Cross Blue Shield of CA
Lodi
01.2015 - 09.2017
- Provided administrative support in a fast paced, high volume environment.
- Responded to member inquiries related to billing, documentation, and claims while maintaining confidentiality.
- Reviewed and documented case activity accurately within internal systems.
- Communicated with members, providers, and internal departments to resolve issues efficiently and clearly.
- Supported compliance efforts by following established policies and procedures.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
American Public University
Skills
- Administrative and operational support
- Personnel and records management
- Confidential data handling
- Reporting and data tracking
- Microsoft Office (Excel, Word, Outlook)
- Database and electronics records systems
- Written and verbal communication
- Time management and organization
- Cross functional coordination
- Remote work experience in a fully virtual team environment
Timeline
Referral Coordinator
Medical Management Professional Services Inc.
01.2020 - 12.2025
Patient Care Coordinator
Blue Cross Blue Shield of CA
01.2015 - 09.2017
BACHELOR OF BUSINESS ADMINISTRATION -
American Public University