Mistie Whitlow

• Managed customer inquiries and resolved issues to ensure satisfaction.
• Identified opportunities for upselling and cross-selling during customer interactions.
• Conducted regular follow-ups with leads to maintain interest in offerings.
• Developed strong relationships with customers to understand needs and preferences.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
• Secured new clients by developing and implementing strategic sales plans that focused on target industries.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Cross-sold insurance products to existing clients to reach sales targets.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.

Fire/Casualty/Life/Health License - 1997