Misti DiCola

Triaged patient phone calls and inquiries, ensuring timely responses to enhance patient satisfaction.

Scheduled patient appointments to optimize clinic workflow.

Processed medication refill requests, ensuring accuracy and compliance.

Coordinated communication with healthcare providers, pharmacies, and insurance companies to facilitate seamless patient care.

Resolved prior authorization issues related to medication access, improving patient access to necessary treatments.

Utilized electronic health record systems for precise documentation of patient information.