Misti Shaunta Moore
Meansville,GA
Summary
Experienced District 3 Operations Supervisor with over 18 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proficient knowledge of Microsoft Office Suite (Word, Excel, Access, PowerPoint).
Overview
22
22
years of professional experience
Work History
CTS Inside Sales-Parts
Quincy Compressor
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
D3 District Operations Center Supervisor III
Maldonado-Burkett
10.2020 - 02.2022
- Created and implemented strategies for improving operational efficiency and accuracy.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Maxview, Maxtime and SigOps Signal Training
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
District 3 Operations Center Supervisor
Parson’s Corporation
07.2017 - 10.2020
- Started as Operator and moved into Supervisor role
- Oversees incident management, staffing schedules, construction events and training
- Ensuring staffing inside center
- Managing 10+ employees
- Performed monthly and weekly reporting for Operations Center
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized staff meetings for Operators every week and coordinated availability of conference rooms for participants.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Coordinated individual duties after careful evaluation of each operators skill level and knowledge
- Supervised and guided new employees, responded quickly to questions, which improved understanding of job responsibilities.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft PowerPoint and Microsoft Excel
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Assisted with newly updated TODD creation
Installed Sales Coordinator
Carter Lumber
07.2014 - 09.2016
- Pay all labor invoices that come in for jobs completed
- Answer phones
- Complete necessary paperwork need for all job starts
- Manged scheduling of jobs
- Prepared tickets for installer pickups
- Prepared materials and staged items for installer pickup
- Responsible for ordering office supplies
- Overseen office assistants
- Reduced customer service complaints 80% by designing new methods of resolution.
E911 Dispatcher
Pike County E911
07.2010 - 07.2014
- Answering emergency 911 calls and assisting callers with situation at hand
- Operating multi-system phone line
- Dispatching appropriate units to each call
- Handling callers that maybe upset or irate
- Responsible for entry of warrants and stolen property
- Answering all radio traffic from deputies, officers and fire departments
- Maintained updated and detailed records of calls in physical and electronic database
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 80%
E911 Dispatcher/TAC
Pike County E911
04.2003 - 08.2006
- Answering emergency 911 calls and assisting callers with situation at hand
- Operating multi-system phone line
- Dispatching appropriate units to each call
- Handling callers that maybe upset or irate
- Responsible for entry of warrants and stolen property
- Answering all radio traffic from deputies, officers and fire departments
- Maintained updated and detailed records of calls in physical and electronic database
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Education
Phlebotomy/CNA -
Griffin Technical College
Griffin, GA2010
Associate Degree - Business Management
Southern Crescent Technical College
Griffin, GA2003
Skills
- Team management
- Process improvement
- Business administration
- Policy and procedure modification
- MaxView Signal Training
- MaxTime Signal Training
- SIgOps Signal Training
- Customer service
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Computer skills
- Calm under pressure
Timeline
CTS Inside Sales-Parts
Quincy Compressor
08.2022 - Current
D3 District Operations Center Supervisor III
Maldonado-Burkett
10.2020 - 02.2022
District 3 Operations Center Supervisor
Parson’s Corporation
07.2017 - 10.2020
Installed Sales Coordinator
Carter Lumber
07.2014 - 09.2016
E911 Dispatcher
Pike County E911
07.2010 - 07.2014
E911 Dispatcher/TAC
Pike County E911
04.2003 - 08.2006
Phlebotomy/CNA -
Griffin Technical College
Associate Degree - Business Management
Southern Crescent Technical College
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