Misty Banks
Blountville,United States
Summary
Proven track record in enhancing delivery efficiency and fostering client rapport at FedEx Express, showcasing strong route planning and exceptional customer service skills. Excelled in high-pressure situations, leveraging problem-solving and time management abilities to exceed performance targets. Demonstrated proficiency in package handling and GPS navigation, contributing to significant operational improvements.
Overview
2025
2025
years of professional experience
Work History
Courier Contractor
FedEx Express
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
Cleaner
Misty Banks
433 Droke Ln
07.2018 - 10.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
Security Officer
Allied Universal Security Services
100 North Eastman Rd Kingsport TN 37660
10.2009 - 06.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Career Studies Diploma -
Mountain Empire Community College
Big Stone Gap, VASkills
- Package handling
- Punctuality
- Deadline oriented
- Route planning
- GPS navigation
- Lifting techniques
- Customer service
- Problem-solving
- Time management
- Excellent driving skills
- Multitasking and organization
- Decision-making
- Dangerous goods classification
Timeline
Cleaner
Misty Banks
07.2018 - 10.2024
Security Officer
Allied Universal Security Services
10.2009 - 06.2018
Courier Contractor
FedEx Express
Career Studies Diploma -
Mountain Empire Community College