Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Misty Barker

Orlando,FL

Summary

Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Cashier

AtHome
07.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Cashier

Kohls Department Store
10.2020 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.

Sales Associate

Kays Jewelers
09.2015 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.

Research Associate

RetailData
03.2015 - 08.2015
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Helped team meet regulatory requirements by coordinating documentation and filings.
  • Distilled large amounts of information and produced reports, spreadsheets and documents outlining key details.

Cashier

Spencer Gifts
08.2013 - 11.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Manager

Red Robin Gourmet Burgers
01.2008 - 01.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Server Shift Leader

Red Robin Gourmet Burgers
10.2001 - 12.2008
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.

Education

Certification - Marijuana

Learn Sativa University
Apopka, FL
08.2021

Certified Esthetician - Master Aesthetician

National Beauty College
Canton, OH
03.2005

High School Diploma -

Canton South High School
Canton, OH
05.1996

Skills

  • Cooperative Attitude
  • Training and Development
  • Credit and Cash Transactions
  • Service Minded
  • Billing and Payment Processing
  • Customer Service Excellence
  • Money Handling
  • Currency Counting
  • Staff Training
  • Reports

Additional Information

I have been very blessed to have the opportunity to also be a stay at home over the years as well. My last child just graduated high school, so that means back to work for mom so I can have a purpose again

Timeline

Cashier

AtHome
07.2022 - 01.2023

Cashier

Kohls Department Store
10.2020 - 01.2021

Sales Associate

Kays Jewelers
09.2015 - 12.2015

Research Associate

RetailData
03.2015 - 08.2015

Cashier

Spencer Gifts
08.2013 - 11.2013

Manager

Red Robin Gourmet Burgers
01.2008 - 01.2009

Server Shift Leader

Red Robin Gourmet Burgers
10.2001 - 12.2008

Certification - Marijuana

Learn Sativa University

Certified Esthetician - Master Aesthetician

National Beauty College

High School Diploma -

Canton South High School

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Misty Barker