Experienced registered nurse and results-oriented professional with expertise in customer service, project management, electronic medical records (EMR) implementation, testing, and clinical abstraction. Proven ability to manage multiple priorities, ensure quality assurance, and deliver exceptional customer experiences. Skilled in building and maintaining client relationships to facilitate successful implementation processes. Proficient in planning, resource allocation, and recruiting for EMR initiatives. Deep knowledge of Epic applications with extensive understanding of clinical workflows and system integrations. Adept at coordinating testing between Epic, ancillary clinical systems, interfaces, and technical teams. Experienced in advising on quality assurance projects spanning finance, human resources, hardware, security, abstraction, and software updates. Proficient in Microsoft Word, Excel, and PowerPoint. Expert in Quality Center/ALM testing software, Connecteam scheduling tool, and Five9 soft phone system.
Professional program management professional with proven track record in leading complex projects and driving impactful results. Strong focus on team collaboration, ensuring dependable performance, and adaptability to evolving needs. Expertise in strategic planning, resource allocation, risk management, and stakeholder engagement, coupled with exceptional problem-solving and leadership abilities.