Misty Bryan
Lebanon,MO
Summary
Talented EHR professional; knowledgeable leader and dedicated problem solver. Brings 13 years of valuable expertise to support client objectives. Attentive to detail with experience in coordinating projects, training, and improving end-user performance and satisfaction.
Overview
13
13
years of professional experience
Work History
Touchworks & Pro PM Consultant/Training Lead
EHR Concepts
07.2020 - Current
- Conduct APM (Allscripts Practice Management) and TouchWorks EHR optimization and implementation projects; Provide training for all TouchWorks end-user roles; Create and maintain training documentation and job aides; Create digital training modules for TouchWorks clients; Support TouchWorks upgrades (testing and system analyst).
- Coordinate with cross-functional teams to resolve project issues and mitigate risks.
- Provide detailed project status updates to stakeholders and executive management.
Allscripts PM Training & Build Consultant
Blue Eagle Consulting
10.2019 - 03.2020
- Maintained Allscripts PM build files; PRM, RDM, REM, DIM, DEM, LOM, PSM, BTM, SDM, SLM, ROM
- Managed HealthStream for end-user training; added classes, registered users, graded classes
- Updated and created training material; Uploaded training material to SharePoint
- Trained Allscripts PM classes (on-site and virtually); Registration/Schedule/Charge Entry/CBO
- Provided on-site support for new users and new clinic go-lives
- Analyzed CBO (Central Billing Office) Failed Validation weekly report
- Provided support for charge-entry errors and billing provider/location issues
Allscripts Pro PM Education/Optimization Specialist
Allscripts Healthcare
12.2018 - 07.2019
- Analyzed existing organizational practices and helped formulate training and optimization plans for better operational efficiency and productivity by helping manage scheduling, collections, claims and denials
- Provided remote, virtual instructor-led training and on-site analysis and training
Senior Business Analyst
Edco
09.2017 - 05.2018
- Supported new customer implementations
- Documented and analyzed current state operational processes as well as designed and implemented future state processes
- Solarity (document solution software) subject matter and HIM process expert
- Used best practices to guide multiple heath care practices through implementation and adoption of Solarity simultaneously
- Monitored customer metrics
- Assisted tech lead with mapping, testing, and validation framework for new implementations and upgrades
- Helped insure the continued effective use of Solarity products and services
- Integrated internal process improvements for the continued success of customers and company
Senior Project Analyst
Allscripts Healthcare
01.2017 - 08.2017
- Organized and reported data from various projects between Allscripts and client
- Ensured project details, (scope, timeline, milestones, challenges, resources) were properly documented by project managers
- Compiled weekly Power Point decks for client updates
- Hosted weekly team calls
- Maintained current project status updates and reports from project managers
- Compiled and posted meeting notes
- Post updated project data in power BI dashboards
Business Analyst
US EDIRECT
09.2015 - 11.2016
- Collaborated with sales team, development team, implementation team, and project managers to ensure deliverables were timely and product expectations were met or exceeded
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Conducted client training for new implementations
- Performed gap analysis to identify areas of improvement
- Assisted with issue documentation and management (Asana)
Education Consultant
The Abreon Group
09.2011 - 08.2015
- Provided on-site implementation and go-live support for Allscripts TouchWorks EHR and Practice Management systems
- Provided elbow-to-elbow support for health care providers, clinical, and administrative staff
- Supported all phases of the patient experience from scheduling through check-out
- Assisted Lab/Rad staff with orders and resulting questions
- Worked with management to insure proper and functional workflows
- Created report templates, new user setups and access
- Assisted providers with creation to completion of the encounter notes, orders, and tasks
- Monitored Remedy system to address help desk tickets created by clients
- Gathered needed information to complete tickets quickly and accurately
- Provided AEHR support for CHI (Iowa, Nebraska, and Kentucky), UH Cleveland, Mid-Michigan, Concentra Urgent Care
- Provided Allscripts electronic health record and PM support for Mission Health, and Resurgens Orthopaedics implementations
EPIC CREDENTIALED TRAINER
MERCY HOSPITAL
01.2011 - 09.2011
- Completed training and credentialing requirements for Epic OpTime module
- Scheduled and trained co-workers in Epic OpTime and OpTime for Anesthesia providers to prepare for go-live
- Demonstrated processes from appointment scheduling through patient discharge from surgical department
- Worked with Peri-op Managers and Application Coordinator to assist co-workers in the peri-op department providing support during go-live
Education
Business Management/Marketing -
Western Kentucky University
Bowling Green, KY01.2004
Associate of Applied Science - Accounting And Business Management
McLennan Community College
Waco, TX01.1996
Skills
- Well-developed organizational and leadership skills
- Self-driven and results-oriented
- Financial Analysis; Comprehensive accounting and Analytical background
- Business Analysis; Ability to work with high-pressure client accounts providing outstanding results and resolutions
- Decision Making
- Time Management
- Process Improvement
- Refined written, and verbal communication skills for organizing and managing projects effectively
- Vast computer knowledge including: Allscripts/Altera (Touchworks EHR and PM), Epic, eClinWorks, Dragon, MS Office, Power Point, Visio, Quick Books, Asana, Power BI, and Tableau
Timeline
Touchworks & Pro PM Consultant/Training Lead
EHR Concepts
07.2020 - Current
Allscripts PM Training & Build Consultant
Blue Eagle Consulting
10.2019 - 03.2020
Allscripts Pro PM Education/Optimization Specialist
Allscripts Healthcare
12.2018 - 07.2019
Senior Business Analyst
Edco
09.2017 - 05.2018
Senior Project Analyst
Allscripts Healthcare
01.2017 - 08.2017
Business Analyst
US EDIRECT
09.2015 - 11.2016
Education Consultant
The Abreon Group
09.2011 - 08.2015
EPIC CREDENTIALED TRAINER
MERCY HOSPITAL
01.2011 - 09.2011
Business Management/Marketing -
Western Kentucky University
Associate of Applied Science - Accounting And Business Management
McLennan Community College
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