Misty Colley
Oklahoma City,OK
Summary
- Dental Department Administrative Assistant, Dental Insurance Coordinator, Member Service Representative
- Demonstrated experience handling time-sensitive and confidential information
- Proven record of making sound decisions in challenging situations with strong background in providing exceptional service and support in customer-focused environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Member Service Representative
LIBERTY Dental Plan
Oklahoma City, OK
01.2024 - 04.2026
- Customer Support: Handle inbound calls, emails, and chats from members and dental offices regarding coverage, claims, and billing. Eligibility & Benefits Verification: Explain plan benefits, deductibles, and co-pays to members and providers.
- Claims Assistance: Investigate, resolve, and process, or follow up on, dental claim inquiries. Documentation: Accurately update member records and document interactions in the database.
- Member Education: Guide members on using their dental network, finding providers, and understanding their rights.
- Issue Resolution: Handle complaints, process ID card requests, and escalate complex issues to higher-level staff.
Dental Office Administrator/ Dental Assistant
Dental Images
02.2012 - 11.2017
- Followed HIPPA guidelines. Prepared patient charts and filled Dr schedule based on production.
- Presented treatment plans to patients. Coordinate patient appointments with lab cases.
- Communicated health concerns with patients as well as insurance verification, balance reports, and daily deposits.
- Remained flexible and adaptable to changes in environment and industry.
- Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
- Developed marketing strategies for increased visibility in the community, resulting in higher new patient rates.
Nail Technician
Red Frenzy Salon
04.2002 - 09.2009
- Maintained a clean and sanitary work environment at all times.
- Aimed to provide clients with the best customer service possible.
- Utilized advanced technical skills to achieve beautiful manicures and pedicures.
- Built a clientele consisting of 90% return clients.
- Provided exceptional nail care services, enhancing client satisfaction and retention.
- Managed inventory and marketing strategies.
- Streamlined appointment scheduling processes, improving overall efficiency of salon operations.
Education
Coursework, Office Management/Administration
Dental Worx
01-2010
Nail Technician/Specialist and Manicurist
Chickasaw Cosmetology School
01-2002
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CHOCTAW CENTRAL HIGH SCHOOL
01-1999
Skills
- Working with Physicians
- US Health Insurance Portability and Accountability Act (HIPAA)
- Emotional Intelligence
- Call center experience
- Member account management
- Point-of-sale system
- Customer relationship management (CRM)
Websites
Certification
- Manicurist/Nail Technician - Oklahoma State Board of Cosmetology
- Registered Dental Assistant- Oklahoma Dental Association
Timeline
Member Service Representative
LIBERTY Dental Plan
01.2024 - 04.2026
Dental Office Administrator/ Dental Assistant
Dental Images
02.2012 - 11.2017
Nail Technician
Red Frenzy Salon
04.2002 - 09.2009
Nail Technician/Specialist and Manicurist
Chickasaw Cosmetology School
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CHOCTAW CENTRAL HIGH SCHOOL
Coursework, Office Management/Administration
Dental Worx