Misty Castoreno

Fort Worth,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

Work History

Learning Ambassador

Amazon

Fort Worth, TX

10.2017 - Current

Created, collected and recorded data on employee progress to determine next steps for company success.
Supported interaction between employees during group work activities using guided conversation.
Assessed trainee needs to determine appropriate level of required support.
Monitored progress of employees and adjusted instructional strategies to meet specific needs more efficiently.

Customer Service

Goodwill Community Foundation

Ft Worth, TX

06.2016 - 02.2017

Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Provided primary customer support to internal and external customers.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Facilitated communications through management of inbound and outbound customer calls.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

Education

Associate of Arts - Computer Science

Trimble Technical High School