Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Childers

Business Manager
Centerton,AR

Summary

Dedicated professional with experience managing business operations, client relationships, and administrative functions in a fast-paced, customer-driven environment. Skilled in coordinating schedules, handling confidential records, and streamlining processes to improve efficiency and accuracy. Adept at leveraging digital tools such as Microsoft Office Suite, Adobe, DocuSign, and CRM platforms to support teams, track performance, and deliver excellent service. Recognized for clear communication, organizational strength, and the ability to adapt quickly to new technologies and processes. Eager to bring strong problem-solving skills, attention to detail, and a client-focused mindset to office administration or remote support roles.

Overview

23
23
years of professional experience

Work History

Independent Insurance Agent & Business Manager

TNT Financial Services INC.
01.2003 - 01.2023
  • Oversaw day-to-day operations of a family-owned business, including strategic planning, staff onboarding/training, and performance oversight.
  • Coordinated schedules, seasonal campaigns, and renewals, ensuring tasks were completed accurately and on time.
  • Managed documentation workflows, including policy renewals and compliance records, maintaining accuracy and timeliness.
  • Synthesized large amounts of client and operational data into actionable insights, supporting informed decision-making and process improvements.
  • Served as the primary liaison for a multi-market client base, ensuring seamless communication, accurate documentation, and high customer satisfaction.
  • Built and maintained long-term relationships through clear communication, active listening, and solution-focused support.
  • Responded promptly to client inquiries and service issues, resolving concerns quickly and professionally.
  • Delivered updates on policies, regulations, and service changes, ensuring clients and partners were always informed.
  • Leveraged digital platforms and tools (CRM, carrier portals, Microsoft Office Suite, Adobe, DocuSign, and email) to streamline operations and track business performance.
  • Tracked and analyzed performance metrics to identify opportunities for efficiency improvements and year-over-year growth.
  • Monitored workflows, proactively identifying gaps and implementing corrective solutions.

Certified Nursing Assistant

Washakie Medical Center
01.2000 - 01.2004
  • Maintained accurate and timely documentation in compliance with established protocols, ensuring reliability and consistency of records.
  • Followed detailed procedures and protocols to support compliance, accuracy, and data integrity.
  • Applied active listening and professional communication skills to build trust and strengthen relationships.
  • Demonstrated empathy and interpersonal awareness to provide support and foster a positive environment.
  • Delivered attentive, high-quality support tailored to individual needs, ensuring satisfaction and responsiveness.
  • Monitored evolving needs and addressed issues proactively, improving overall service outcomes.
  • Conducted frequent reviews and assessments to identify risks early, implement corrective measures, and maintain quality standards.
  • Ensured compliance with safety, care, and organizational policies through diligence and consistency.

Education

High School Diploma -

Worland High School
Worland, WY

Certified Nursing Assistant
Central, WY
05.2001 -

Skills

  • Accurate documentation, data entry, and record-keeping
  • Customer service and relationship management
  • Scheduling, coordination, and time management
  • Professional communication (verbal, written, and digital)
  • Conflict resolution and problem-solving
  • Use of digital tools and software (Microsoft Word, Excel, Adobe, DocuSign, CRM systems)
  • Attention to detail and quality assurance
  • Adaptability in fast-paced environments
  • Team collaboration and cross-functional support
  • Training, onboarding, and mentoring
  • Organizational skills and task prioritization
  • Analytical thinking and performance tracking

Timeline

Independent Insurance Agent & Business Manager

TNT Financial Services INC.
01.2003 - 01.2023

Certified Nursing Assistant
05.2001 -

Certified Nursing Assistant

Washakie Medical Center
01.2000 - 01.2004

High School Diploma -

Worland High School
Misty Childers Business Manager
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