Misty Connelly

• Deliver resolution and problem solving for all customers
• Navigate through multiple systems and tools and researched, comprehended and delivered solutions to customers promptly
• Assist customers on phone with questions, concerns and assistance needed
• Exhibit professionalism when dealing with all members and coworkers
• Follow up with customers about issues to maintain high standards of customer service.

Collaborate with team members to enhance customer service experience and meet or exceed team goals through effective client satisfaction rates

• Built positive relationships with parents to involve families in educational process.
• Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
• Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
• Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
• Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
• Developed and implemented discipline strategies to maintain classroom order.
• Integrated technology and multimedia tools into lessons to enhance student learning.