Tara Rutledge
Dunlap,TN
Summary
Dynamic professional with a proven track record at Blue Cross Blue Shield of TN and working at a high paced Dental Office, excelling in customer service and leveraging exceptional problem-solving aptitude to enhance customer satisfaction. Skilled in utilizing Microsoft applications to streamline operations. Demonstrated ability to manage time effectively, achieving top service levels in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Consumer Advisor
Blue Cross Blue Shield of TN
04.2023 - Current
- Delivered calm conflict resolution and problem solving for frustrated customers
- Demonstrated passion for customer service, owned client experiences and drove to deliver comprehensive resolutions.
- Navigated through multiple systems and tools and researched, comprehended and delivered solutions to customers promptly.
- Met customer call guidelines for service levels, handle time and productivity.
Dental Assistant
WM David Kirkpatrick DDS
09.2021 - 12.2022
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Performed general chair-side duties for general dentistry, endo procedures, and extractions.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted insurance coordinator with filing claims and posting insurance payments.
- Assisted receptionist with handling incoming calls and scheduling patients.
Education
Associate of Applied Science - Dental Assisting
Chattanooga College Medical, Dental, Technical
Chattanooga, TN12-2021
High School Diploma -
Bledsoe County High School
Pikeville05-2018
Skills
- Complaint handling
- Call center experience
- Customer education
- Problem-solving aptitude
- Time management abilities
- Computer skills
- PowerPoint, Word, Excel
Timeline
Consumer Advisor
Blue Cross Blue Shield of TN
04.2023 - Current
Dental Assistant
WM David Kirkpatrick DDS
09.2021 - 12.2022
Associate of Applied Science - Dental Assisting
Chattanooga College Medical, Dental, Technical
High School Diploma -
Bledsoe County High School
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