Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miesha Johnson

Ridgeland ,MS

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated customer service professional with extensive experience in call-center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Consumer Service Advisor

The LEGO Group
08.2023 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Warehouse Packer

Amazon Fulfillment Center
10.2022 - 01.2024
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Increased order accuracy by meticulously following picking lists and double-checking packed items.
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.

Warehouse Worker

Milwaukee Tool
06.2023 - 08.2023
  • Collaborated with team members to complete complex projects on schedule and within budget constraints.
  • Assembled pallets and crates for secure transportation of materials.

Designated Hitter

Walgreens
02.2023 - 05.2023
  • Assisted in maintaining store cleanliness, resulting in a welcoming environment for customers.
  • Provided excellent customer service through active listening and problem-solving skills.
  • Handled cash transactions accurately, contributing to overall store efficiency and financial integrity.
  • Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
  • Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.

Customer Service Representative

Horne
07.2021 - 05.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Murrah High School
Jackson, MS
05.2013

Skills

  • Goal-oriented mindset
  • Complaint handling
  • Financial transactions
  • Self-motivation
  • Service orientation
  • Conflict resolution
  • Computer literacy
  • Empathy and understanding
  • Problem-solving abilities
  • Attention to detail
  • Professional demeanor
  • Call center experience
  • Task prioritization
  • Active listening
  • Team collaboration
  • Organizational skills
  • Positive attitude
  • Telephone etiquette
  • Customer Service

Timeline

Consumer Service Advisor

The LEGO Group
08.2023 - Current

Warehouse Worker

Milwaukee Tool
06.2023 - 08.2023

Designated Hitter

Walgreens
02.2023 - 05.2023

Warehouse Packer

Amazon Fulfillment Center
10.2022 - 01.2024

Customer Service Representative

Horne
07.2021 - 05.2022

Murrah High School
Miesha Johnson