Sandra Gavilondo- Astorga
Albuquerque,NM
Summary
Driven and goal-oriented professional with extensive experience at Journey To Wellness Center, specializing in client needs assessment and behavior management. Demonstrated expertise in data entry and exceptional communication, effectively enhancing client satisfaction and achieving targeted behavioral goals. Proven ability to handle high-stress situations with patience and resilience, ensuring positive outcomes in challenging environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Consumer Service Specialist
Journey To Wellness Center
Albuquerque, NM
10.2024 - Current
- Identified client needs, clarified information and researched issues to provide alternative solutions.
- Coaching and addressing independent functioning in the community.
- Addressed independent living in five functional domains such as independent living, learning, working, socializing and recreational activities.
- Receptionist duties such as phones, coordinated with therapists to schedule patients, processed payments
Behavioral Management Specialist
Journey To Wellness Center
Albuquerque, NM
12.2022 - 10.2024
- Worked directly with students and discussed behavioral goals and implementation of behavior intervention programs.
- Provided behavior modification plans to clients and their families.
- Collected data via direct student observation and consultation with classroom teachers regarding student behaviors.
- Assessed behavioral patterns of clients, identified areas of difficulty, and developed individualized treatment plans.
- Provided guidance on appropriate communication techniques when interacting with individuals exhibiting difficult behaviors.
Education
GED -
Albuquerque Job Corp
1500 Indian School Rd NW Albuquerque, NM 8710411-1989
Skills
- Data entry
- Goal-oriented mindset
- Patience and resilience
- Client needs assessment
- Exceptional communication
- Financial transactions
- Cross-selling strategies
- Call center experience
- Bilingual
- Stress tolerance
Certification
Comprehensive Community Support Services Certificate.
CPR training
Falling Colors training
Timeline
Consumer Service Specialist
Journey To Wellness Center
10.2024 - Current
Behavioral Management Specialist
Journey To Wellness Center
12.2022 - 10.2024
Comprehensive Community Support Services Certificate.
CPR training
Falling Colors training
GED -
Albuquerque Job Corp
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