Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Mayah Sheldon

Troy,NY

Summary

Dynamic Consumer Service Specialist with a proven track record at Maximus Call Center, excelling in customer service and complaint handling. Skilled in healthcare management and data analysis, I foster team collaboration and enhance customer satisfaction through effective communication and upselling strategies. Committed to maintaining accurate records and improving operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Consumer Service Specialist

Maximus Call Center
Albany, New York
09.2021 - 05.2023
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Developed effective working relationships with team members across multiple departments.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained accurate records of customer interactions for future reference.

Customer Service Cashier

Walmart
Latham, New York
04.2018 - 06.2021
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Complied with all health and safety regulations while performing job duties.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
05-2027

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2016

Skills

  • Healthcare management
  • Patient communication
  • Data analysis
  • Customer service
  • Team collaboration
  • Time management
  • Complaint handling

Affiliations

  • I volunteered at Alpha Pregnancy Care Center for 3 years assisting women and families with food, clothes, baby essentials and I also assisted in the teaching the parenting classes.

Certification

  • Certificate in Medical Terminology

Timeline

Consumer Service Specialist

Maximus Call Center
09.2021 - 05.2023

Customer Service Cashier

Walmart
04.2018 - 06.2021

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

High School Diploma -

Penn Foster Career School

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