Yasmine Garrett
Columbus,USA
Summary
HIPAA-certified Healthcare Support Professional with over 6 years of experience in medical processing, insurance coordination, and patient data management. Expertise in CRM systems, EHR platforms, and claims software across in-office and remote environments. Ensure compliance with regulatory standards, maintain data accuracy, and support revenue cycle operations through effective communication and collaboration.
Overview
9
9
years of professional experience
Work History
Consumer Service Specialist
Elevance Health
Columbus, Georgia
09.2025 - 04.2026
- Advocated for members and their families by addressing concerns related to benefits, eligibility, claims, and access to care.
- Communicated with members and families through inbound and outbound calls and written correspondence, ensuring timely support and effective issue resolution.
- Reviewed, researched, and resolved claims issues, submitting adjustments and collaborating with internal and external departments to facilitate accurate processing.
- Advocated for families by coordinating with providers, billing, and care teams to deliver appropriate services and enhance care access.
Veteran Affairs Medical Claims Analyst
Aspirion Health Resources
Columbus, GA
01.2025 - 09.2025
- Processed medical claims for various VA insurance plans using HCFA 1500 and UB04 forms to ensure timely reimbursement.
- Communicated with healthcare providers and departments to resolve outstanding claims, enhancing claims approval rates.
- Review medical records for accuracy and compliance with HIPAA standards.
- Use CRM platforms and EHR systems to manage patient and claims data.
- Handled monthly invoicing and supported revenue cycle operations to maintain accurate financial records.
Admin - Claims Specialist
Aflac
Columbus, GA
01.2019 - 04.2024
- Approved or denied claims based on documentation, benefit calculations, and coverage guidelines.
- Analyzed and processed medical claims in compliance with company and regulatory standards.
- Ensured appropriate coding and identified documentation errors for corrections.
- Managed high-volume caseloads while maintaining confidentiality and accuracy.
Customer Service Representative
Convergys, AT&T
Columbus, GA
02.2017 - 05.2018
- Delivered inbound support for technical and billing inquiries via phone and chat, enhancing customer experience.
- Achieved performance goals by effectively communicating and resolving customer issues.
- Provided inbound support for technical and billing inquiries via phone and chat.
- Utilized CRM systems to efficiently manage tickets and customer profiles, ensuring accurate record-keeping.
Education
Bachelor of Science - Health Care Administration
Western Governors University
Salt Lake City, UT08-2027
Certificate - Cybersecurity
Southern New Hampshire University
Hooksett, NH08-2024
Skills
- Client Account Management
- Health Insurance Knowledge
- Claims management
- Insurance verification
- Medical Terminology
- Patient Support
- Call center support
- CRM Systems
- Healthcare Software Familiarity
- Billing software
- Financial Reporting
- Data Privacy Practices
Timeline
Consumer Service Specialist
Elevance Health
09.2025 - 04.2026
Veteran Affairs Medical Claims Analyst
Aspirion Health Resources
01.2025 - 09.2025
Admin - Claims Specialist
Aflac
01.2019 - 04.2024
Customer Service Representative
Convergys, AT&T
02.2017 - 05.2018
Bachelor of Science - Health Care Administration
Western Governors University
Certificate - Cybersecurity
Southern New Hampshire University